That is exactly what I'm trying to do, John
Windows using Win 7.0
It appears that the iPod is corrupted and won't work within the iTunes interface. It acts like it sees the device for a few seconds, then the device disappears. I cannot see anything resembling a "Restore" button or a "Progress Bar"
Understood....the iPod button appears but when clicked it disappears and no options are available. I ran the diagnostics from iTunes Help and received a dialog suggesting that the device may be corrupted. It appears I may have to give up on this effort. I do appreciate your help and an willing to pay the $38 for this service but do not wish to sign up for Free Trial or a continuing service contract as I would rarely use the service. You've been great. thanks