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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1914
Experience:  Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
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i dont press any button but my desktop flashed every few minutes

Resolved Question:

i don't press any button but my desktop flashed every few minutes like it is refreshing itself, also, some of the icons in my lauchpad just don't show up
Submitted: 10 months ago.
Category: Mac
Expert:  Jins M. N. replied 10 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.



If system security blocks some programs you may get the flashing on the screen. Open System Preferences and select Security & Privacy. In the General tab under "Allow Applications Downloaded From" and select "Anywhere"

Is this resolving the flashing issue ?

Regards
Jins
Customer: replied 10 months ago.

this doesn't help now, and i can show you the snapshot of my launching pad.

Expert:  Jins M. N. replied 10 months ago.
Oh a lot of programs missing the icons... Okay, please safeboot your mac. Safebooting mac will do some basic disk and file repairs.


1. Shut down the system completely
2. Press the power button to turn it back on
3. Wait for the startup chime
4. Immediately after (not before) the startup chime, press and hold the shift key. Hold down it until the grey apple loading screen shows up.
5. Wait while safe mode boots up. It will take a lot longer than regular OS X.
6. Log in (press shift-enter instead of enter after putting in your password XXXXX log in without login items.)
7. You are in safe mode

Check wheather the icons and flashing is there on the safe mode. If everything is okay on safe mode reboot normally and check the result.


Let me know the result.

Regards
Jins
Customer: replied 10 months ago.

the icon aren't there and the frequency of the flashing gets even higher......

Expert:  Jins M. N. replied 10 months ago.
Press Command + Option + Escape simultaneously. This will open the Force Quit Applications window.



Select each running application and Force Quit. Check whether the flashing disappears when quitting a program and let me know the result.

Regards
Jins
Customer: replied 10 months ago.

doesn't work...

Expert:  Jins M. N. replied 10 months ago.
Okay, open Console which is located at /Applications/Utilities/Console. The Console can display a number of different log files. Open console.log and check wheather it shows any erors on the screen flickering time..

Regards
Jins
Customer: replied 10 months ago.

i think there is something wrong with the google drive, and i quit my google drive stuff so the desktop stops flashing at the moment, but the icons still aren't there.


 


And may i ask u a question about payment? why i get $ 3*63+5 subtracted by this single question?

Expert:  Jins M. N. replied 10 months ago.
It seems this question value is $68, which means you will get charged $68. If you need to know more about subscription and question value please contactXXX@XXXXXX.XXX

To restore the icons please do the following:

Press & HOLD Option Key.
On Finder click on GO and then Library (If you didn't hold down the option key you may not see the Library under Go)
You will get open the Library folder
Find and open Preferences folder
Remove the files : com.apple.desktop.plist and com.apple.finder.plist
Go back to Library folder and delete CACHES folder
Reboot the system.
Desktop Icons will restored.

Regards
Jins


===========================================================================================================

Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Customer: replied 10 months ago.

wow, I get it. thanks for ur help.


One more question, so if I contact the customer service for the refunding of the extra money they get, would you help me and provide evidence on this?

Expert:  Jins M. N. replied 10 months ago.
Happy to hear it worked. Regarding your subscription, only thing i know is your current question value is $68 and you will get charged the same when you rate my answer. We have different subscription plans and you may get charged if you registered for a monthly subsription plan. Or if you asked questions before you may charged for it. We have a higly hailed customer satisfaction policy and surely you will get refund if you over charged. Please contact onXXX@XXXXXX.XXX and they will help you.

Now please do not forget to rate my answerwith excellent rating. Then only i will get paid for my time and efforts. A good bonus will make me more happy...
Regards
Jins
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1914
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Jins M. N. and 7 other Mac Specialists are ready to help you

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