Hello Roger! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or mac computer?
Do you see the word Devices on the left in iTunes program on your computer?
What's the issue with your iPhone? Is there any error or message?Can we do a remote session, so we can chat, and I will be able to help you directly?Please let me know. Thank you,
Windows7 home premium
Doing a chat would be best, XXXXX XXXXX story is very long