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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Customer: Good afternonn get to my login account I am at the

Resolved Question:

Customer:
Good afternonn get to my login account I am at the very first part of when a macbook starts up which is the apple logo but it stays on there. Its the grey screen with the apple logo and below the apple appear spinning gear , keeping until screen go dark . Eddy here and my MacBook Pro 13in version OS X 10.9 , can you please help me. I appreciated for your time
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

So it boots up OK but you cannot login, is that correct?

Customer: replied 1 year ago.

Correct I can't past the grey screen with apple logo and spinning below , I waited for 10 minutes or more and comes just dark screen nothing else


 


 

Expert:  Daniel replied 1 year ago.
Ok, then what you need is the password XXXXX Not hard to get to.
Restart and hold the Command and R, this takes you to the recovery drive and some utilities.
What you are looking for is the Password XXXXX utility, should be here.
graphic
Select that and follow the promts, go carefuly and read every thing before clicking anything.

Write the password XXXXX and leave a hint.

Try that.

Customer: replied 1 year ago.

I got this options: OS X utilities


Restore from time machine backup


 


Reinstall OS X


 


Get help online. And


 


Disk utility (repair or erase a disk using disk utility)


 


Have to choose one of those and continue ?

Expert:  Daniel replied 1 year ago.
I think that Get Help online is what took its place.
Unless you turned on the Use Apple ID to reset password XXXXX it will require more than I can do this way.

Select the get help online and see if it is of any help.
Let me know please.
Customer: replied 1 year ago.

I got apple support online and the best option it's repair the disk, the problem started when I updated OS X maverick , I updated without checking, lol being stupid I guess.


 

Expert:  Daniel replied 1 year ago.
I am not sure what repairing the drive will do but Disk Utilty is what to use for that.
Open Disk Utility and click on the Mac HD once to highlight. Then select First Aid from the menu and repair the drive, do the permissions while you are there also.
graphic

This will not reset the password.
That is something they made hard to do in Mavericks.

Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Daniel
Daniel
Mac Expert
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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.