Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.From what you are describing, it sounds like you restarted into the recovery partition. This can happen if your computer does not recognize your hard drive. In the Utilities screen, do you see Disk utility?
Also, were you performing any system upgrades?
I am not doing an upgrades.
I tried the disk utility to see if everything was fine and it said it was.
Are you trying to upgrade to 10.9 Mountain Lion?
I am not trying to upgrade to anything. Yesterday I had a update to my computer and did the up date but not upgrade to 10.9. Not that is said that.
Okay, Click on Utilities at the top menu bar and choose startup disk
When you click on startup disk, you should see your hard drive. Click on that and choose restart
It doesnt give me that option. when I click on the utilities at the top it only gives me firmware password XXXXX network utility and terminal on a drop down
Then click on the apple logo in the upper left corner and choose restart
I can restart when I click on the apple icon that gives me restart option
Okay, let me know if it restarts normally or back into the install
samething happens back to the OS X utilities pane
It gives me the same 3 options
4 options sorry.
Restore from time machine backup, reinstall OSX, get help online, and disk utility
Ok, it shows MAC HD OS X10.8.5 icon
Choose Mac HD and then choose restart
Make sure the command or R key on your keyboard is not being pressed down
same thing back to the same screen with the menu pane
Okay that means an error may have occurred while performing software updates, so now you will need to re-install your operating system
Normally you will loose any data, but anything is possible
NOT Loose data**
you mean OS X reinstall?
Yes, you will need to choose OSX reinstall and hit continue
It will then ask you to select Mac HD and then hit continue
ok, did it. now what?
The installation process will take bout 45 mins so be sure to check back with me once it is done
On here the same chat room?
Yup. You can bookmark this page or just leave it open
it say 22hrs it will take.
It depends on your internet speed but that seems slow. It should give you a more accurate time in a few minutes
ya, it was at 22 hrs and 30min but now it is at 22hrs and 13min.
so I leave the mac on even if it goes to sleep? will it continue its download if it sleeping?
Yes it will. You can just tap the spacebar to wake it up
why did this happen? I usually have no probem with my mac. Its always a PC I have a problem with.
Although Macs are very reliable systems, glitches do occur that are sometimes out of our hands. It may be related to their newest operating system that was just released. Since everything is done over the server and no longer via installation disks, glitches are more likely to happen
wow..as long as I dont loss my stuff on my computer I can deal with something like this.
It does not sounds as if any data was lost, but we won't find out until the installation is complete
You did scan your hard drive via disk utility and it checked out OK so its not an issue that was related to your hard drive
Ya, it said it was ok and showed green when it said it. So I get back with you when the install is complete right? Will I get you or a different person?
You will get me :) Its easier to bookmark out chat incase you close the page
ok, that is what I will do. Thx
See you in 22 hours! :)
Hi Carlos,Just checking in to see how the re-installation is going. Talk to you soon
Hi Michelle, reinstallation went well. All my stuff was there and the system is work the way it is suppose to so far.
Im so glad to hear everything worked out. Make sure you run your software updates to catch you back up. Click on the apple logo in the upper left corner and choose software updates. Enjoy your computer again