How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2334
Experience:  20+ years in the computer/Mac industry
60674955
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I have both a Mac and a PC. I have two gmail accounts. I usually

Resolved Question:

I have both a Mac and a PC. I have two gmail accounts. I usually use my work account all the time with the other as a back up and for personal email. I signed out of my work account in order to sign into my Blogger account using my personal email. Now my Mac will not recognize my work gmail password. However, I can sign in on my PC -- it asked me to verify my password, I did, and I am in.
This is maddening.
Submitted: 10 months ago.
Category: Mac
Expert:  John T. F. replied 10 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Are you using OS X's Mail.app to access your gmail or are you doing it via Safari?

Thanks,
John
Customer: replied 10 months ago.

safari. I don't think I have mail.app. certainly have never used it.


i go to gmail.com , enter my user name and password XXXXX I'm in (at least I am in on my PC)


 


Every time I try to enter the (correct) password XXXXX for my work account (which is hosted by gmail, although it doesn't have a gmail extension) it asks me if I want to save that password XXXXX my gmail (personal) account. I've tried clicking both yes and not now to no available . It tells me either my user name or password XXXXX mt other account -- my work one -- are not valid.


I dont understand as I have toggled between accounts before, certainly on my PC. I hate Mac. I don't understand why people love them so!


 


 

Expert:  John T. F. replied 10 months ago.
Hi Pam,

See - I love Macs and hate using Windows PC's. Tongue out

Can you tell me what version of OS X you are currently running?

Click the Apple Logo in the menubar at the top of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

John
Customer: replied 10 months ago.

10.7.5


why would this all of the sudden present itself? I feel like its a One Google + Mac interface problem since my PC isn't giving me any trouble on this front.

Expert:  John T. F. replied 10 months ago.
Thanks,

I have more than one Google account and have had to flip back and forth between them in the past without issue so this is an oddity but hopefully we can overcome it.

First, let's try this;

In the Finder, click the "Go" item in the menu bar at the very top of the screen and choose Applications.

Open the Utilities folder.

Look for "Keychain Access" and open it.

Look through the list of keys for anything related to Google or Gmail. When you find one, Control-click or right-click on it and select "Delete...".

When that is completely done;

in Safari;

Click "Safari" in the menubar

Choose "Reset Safari"

On the dialog window that opens, all options should be checked

Click "Reset"

When it's done, restart Safari, and see if the issue is resolved. Try logging into the work account first, then sign out and try logging into your personal account.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2334
Experience: 20+ years in the computer/Mac industry
John T. F. and other Mac Specialists are ready to help you
Customer: replied 10 months ago.

I love you. Thank you. No idea what keychain access is, but it did the trick!

Expert:  John T. F. replied 10 months ago.
You are very welcome!

Keychain Access stores passwords. Every time Safari asks you if you want to save one then it gets stored there.

If the current issue has been resolved to your satisfaction, please remember to rate me accordingly when you get a moment.

I enjoyed working with you – please feel free to request me again by name at any time when you come back to ask another Apple-related question. You can submit new questions directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/


John

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified