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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15510
Experience:  Mac Expert
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I canno install OS X because I cannot remember my administrator

Resolved Question:

I canno install OS X because I cannot remember my administrator password. I thought I did NOT create one. However, I cannot install without one!
Submitted: 8 months ago.
Category: Mac
Expert:  James replied 8 months ago.
Hi,

Do you have your OSX Installation CDs?

Thanks,

J.
Customer: replied 8 months ago.

No. I do not have a disk. There is an update available in the upper right corner of my screen asking me to update to OSX

Customer: replied 8 months ago.

did you get my answer? I do not have a disk. I am trying to install it from the UPdate I received

Expert:  James replied 8 months ago.
That's ok. We can reset the admin password XXXXX the disk.

Please see this Step-By-Step article, and scroll down to "Single User Mode".

This method will allow you to reset the password XXXXX the CD.


http://www.wikihow.com/Reset-a-Lost-Admin-Password-on-Mac-OS-X


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 8 months ago.

I am NOT running OSX because I CANNOT install it without a password. Therefore, I CANNOTRuse the instructions you gave me for how to retrieve my password XXXXX running OSCX.

Expert:  James replied 8 months ago.
I'm sorry - which version of Mac OS are you running right now?
Customer: replied 8 months ago.

i am looking. The apple logo says I am running OS X! But it also says two updates are incompatible iMovie 10.0 and iPhoto 9.9

Expert:  James replied 8 months ago.
I'm pretty sure you do have OSX, simply not the latest version.

Can you try the procedure I provided please?
Let me know if you get stuck.

J.
Customer: replied 8 months ago.

OK. I will try

Expert:  James replied 8 months ago.
Please let me know how it goes!
Customer: replied 8 months ago.

I cannot do it using system preferences/privacy because it asks for a password! I am also not comfortable going in to what looks like DOS. Too scary for me! I am just going to have to tough it out until I can find a MAC wizard to come to my house. Thanks foes trying.

Expert:  James replied 8 months ago.
Are you sure?

What you call DOS is actually the single user mode I referred to in my initial response.

The procedure is very clearly explained in the article and it always works.


J.
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15510
Experience: Mac Expert
James and 6 other Mac Specialists are ready to help you

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