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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12697
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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HiI have an MacBook with Office: Mac 2011 and Im having

This answer was rated:

Hi
I have an MacBook with Office: Mac 2011 and I'm having problems with my password XXXXX intall some software updates. This had been ongoing for ages and today I decided to try and sort it.

I'll go throught the screen
1. Microsoft auto Update - weekly - check for Updates (no problem)
2. Messenger 8.0.2 Update Critical 13.01.13 25.9 MB
Microsoft Erro 2.2.9 Update Critical 19.10.12 2.0 MB - Install (no problem)
3 Downloadinf: Messenger 8.0.2 and Erro 2.2.9 - Install (no problem)
4 Welcome - Continue (no problem)
5 Important information - continue (no problem)
6 Software license Agreement (no problem)
7 Agree (no problem)
8 Select destination - continue (no problem)
9 Standard Install on Macintosh HD - Install (no problem)
10 Password XXXXX Install software ( it does not recognise my password)

I reset my Microsoft password XXXXX morning. Logged of the Macbook. Turned back on SAME PROBLEM it will not recognise my password. HELP

Frances
Welcome, my name is XXXXX XXXXX I will assist you today!

We shoud start out by resetting your Mac administrator password, as follows.

http://support.apple.com/kb/ht1274

Once you have reset your admin password, for good measure you should reset your password XXXXX keychain as well..

http://www.wikihow.com/Change-the-Password-in-Keychain-Access-%28Mac%29

You should then have no issues installing software.. As long as your using your admin account and the admin password XXXXX it asks you to install the software, you should be good to go.

If you have any further questions, let me know.

I strive to provide great service, and greatly appreciate a rating of excellent below when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 3 years ago.

Thanks Dustin that worked.

Your very welcome Frances.. To designate whether I was able to help you or not, you would click one of the rating icons below and then click submit.

I strive to provide great service, and greatly appreciate a rating of excellent below when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.


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