Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information about your issue. First click on the magnifying glass in the upper right corner and type in iPhoto. Does it come up? If not, you can re-download it from the App store
It shows up as a circle with aline through it
Okay that means it may either need to be updated or re-downloaded. Lets check for updates first. Click on the apple logo in the upper left corner and choose software updates.
and a message says I can't use this iPhoto with this computer???
clicked no iphoto
When you said you clicked no iPhoto, did you mean you checked for updates and iPhoto was not on the list?
Yes not on the list
Thanks for clarifying. Lets go ahead and re-install iPhoto. Before we do that, we will need to delete the old one. Open you finder window and click on the Applications folder in the left column
Make sure there is only one iPhoto there and make sure it is the one with the grey circle
Now drag that one into the trash. This just gets rid of the application itself and not your photo s
Next, while you are in the applications folder, locate App Store and open it
In the search box, type in iPhoto
There should be an installed button and not a price
sorry doorbell I'm back!
no it says install but no price
Good! Click on the install button and enter your Apple ID and password
It will now begin to download
it 's showing a bar at the bottom installing, but did not ask for id or anything
Thats fine. The download should take about 5 mins
How is the install going?
almost at the end
It is a large file. It also depends on your internet speed
Go ahead and open it
it's saying upgrade
Yes go ahead and upgrade
Do you also know how to open your iPhoto library on your external drive?
now i'm worried.
all 7000 pictures just showed up in i photo. does that mean its on computer or on disc
disc is plugged in
I'm taking disc out and see?
Lets check. In iPhoto, click on file< Switch to library
How many libraries show up
You can also eject the disk and check too. Whichever way is easier
Yeaah it's not on computer it shows up only when disc is in!
It's fixed yeahhhhhhhh! Thank you thank thank you
You are sooooooo welcome Was there anything els I can assist you with today?
Nope. I'm done now that I can move forward!
Glad to hear that
I hope I’ve provided the resolution you were seeking today. You can now provide a rating to end our chat. Have a fantastic rest of your day :)