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Ask Brandon M. Your Own Question

Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6977
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
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Hi i have a mac and cannot open any adobe websites

This answer was rated:

Hi i have a mac and cannot open any adobe websites

Brandon M. :

Hello and welcome to JustAnswer! My name is XXXXX XXXXX I would be glad to assist you with your issue today. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.

Brandon M. :

What happens when you try to open an Adobe website? Does it not load?

Customer:

All websites related to adobe come up with the attached screenshoot

Full Size Image

Brandon M. :

Ok. Please be honest but have you ever used pirated copies of Adobe software?

Brandon M. :

You will not get in trouble or anything but typically to circumvent the activation process of Adobe products, you need to modify your DNS. This is sometimes the result of that. It is an easy fix, just need to narrow down if that is it or not.

Customer:

Yes i have downloaded in design

Brandon M. :

Ok, it is likely that www.adobe.com is one of the redirected domains. Would you like to do a remote control session? It would be easier to fix than to explain.

Customer:

ok

Brandon M. :

Great - just a sec.

Customer:

i have log me in

Brandon M. :

Please go here and accept: http://166.78.231.170:8040/?Session=baaca051-6878-4eba-9f05-0739f91ca5b0 - A file will be downloaded - please run it so i can connect.

Brandon M. :

Sorry, I have to use our own software.

Customer:

downloading now

Brandon M. :

Ok

Customer:

is it generally a slow download only 5% so far

Brandon M. :

Hrm - remote control might be difficult then if you have a slower connection.

Brandon M. :

I can try to explain it instead. Are you familiar with the Terminal app?

Customer:

its at 60% now

Brandon M. :

Ok, we can still try it

Customer:

it says this application could not be found

Brandon M. :

Ah, you have an older Mac OS X then, I believe.

Brandon M. :

Let's try our alternative service: http://www.join.me/

Brandon M. :

Go there and click Start Meeting. It will download a file. Run the file and provide me with the 9 digits at the top of your screen.

Customer:

screen client is running now

Brandon M. :

Ah, perfect! let's see how well this works. Mind if I take control then?

Customer:

great

Brandon M. :

All set! :)

Customer:

great thanks for your help

Customer:

can you help with anything else or will i need to resubmit?

Brandon M. :

No problem at all.

Brandon M. :

If it is of a different topic, it requires a new question. If you wish to ask another question, please put "For Brandon M" at the beginning of the question so it is assigned to me.

Customer:

ok thanks

Brandon M. and 3 other Mac Specialists are ready to help you