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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6428
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Re: Outlook for MacLeft on a business trip two weeks ago,

Resolved Question:

Re: Outlook for Mac

Left on a business trip two weeks ago, turned my computer off, when I returned, I had no emails. Then, I discovered that emails were not automatically posting to my inbox.
Presently, I must manually refresh send/receive to get emails for my two accounts.
I have tried several fixes I found online to no avail
Submitted: 5 months ago.
Category: Mac
Expert:  Mike replied 5 months ago.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 5 months ago.

10.9


2.4 GHz Intel Core Duo


4GB 667 MHz

Expert:  Mike replied 5 months ago.
OK. I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that.

Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.
Customer: replied 5 months ago.

Just finished those steps. Disk Utility was OK. Repair Permissions had several fixes, but concluded as repaired. I restarted the computer and opened Outlook but have not received a test mail sent to myself until I manually refreshed.

Expert:  Mike replied 5 months ago.
OK Quit Outlook if open, then hold down the Option key and open Outlook, this will open the Microsoft Database Utility, rebuild the database then quit when done and open Outlook.
Customer: replied 5 months ago.

Rebuilt, but no dice. Sorry.

Expert:  Mike replied 5 months ago.
OK go to Outlook / Help / Check for Updates and update if necessary then let me know
Customer: replied 5 months ago.

No updates

Expert:  Mike replied 5 months ago.
OK so when you go to Outlook / Preferences / Schedules you have Send and Receive All checked? When you double click it what is the time duration set to?
Customer: replied 5 months ago.

2 minutes

Expert:  Mike replied 5 months ago.

OK so it looks something like this with Repeating Schedule every 2 minutes? Is Only if connected checked? Is At Startup also there?

graphic

Customer: replied 5 months ago.

Yes, only if connected is checked. At Startup was on the drop down menu but wasn't selected

Expert:  Mike replied 5 months ago.
OK now go to the word Outlook next to the Apple Logo under Preferences is Work Offline checked?
Customer: replied 5 months ago.

No

Expert:  Mike replied 5 months ago.
Ok add At Startup to your Send & Receive All then go to Schedules and uncheck all listed there. Close Outlook Restart the computer and then open Outlook and check all Schedules again.
Customer: replied 5 months ago.

Sorry to be wasting your time. No luck. Still requires manual refresh.

Expert:  Mike replied 5 months ago.
Turn off Only if Connected
Expert:  Mike replied 5 months ago.
If still not working you may have to change the time to 10 or 15 minutes. If you do it too often Outlook will not complete the handshake and download before the next schedule starts. Many ISP do not allow less than 10 or 15 min. I find that 10 works for most.
Customer: replied 5 months ago.

OK. And keep the settings as discussed. At start-up and with only if connected unchecked?

Expert:  Mike replied 5 months ago.
No you can leave Only if Connected checked for now let's see.
Customer: replied 5 months ago.

well, ok. But its not corrected. I was aware of the 10 minute concept, and in fact it may be what it was set at before I started my investigation a few days ago. Not sure what to do other than abandon Outlook altogether.

Expert:  Mike replied 5 months ago.
If they are IMAP accounts then I suggest you delete the accounts and re-add them after restart if not I would try Apple Mail instead. I assume you have called your mail providers and there is no problem there??
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6428
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 6 other Mac Specialists are ready to help you
Customer: replied 5 months ago.

Mike,


 


I appreciated the time you put in with me yesterday, even though you did not solve my problem. Since our last communication, I have.


 


In the schedules, there are two commands that must be settled, When and Action. We never addressed the Action command, which somehow had come off track, initiating my problem. So, fyi for your future reference, the following is the correct setting:


 


WHEN


Repeating Schedule


At Start-up


 


ACTION


Send All


(Add Action)


Receive Mail (for each account)


 


Stay Connected


Enabled


 


Cheers. (I agreed to the full charge, as you spent a great deal of time with me)


 

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