How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6605
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I up-graded to OS X 10.9 and my HP Scan no longer will save

Customer Question

I up-graded to OS X 10.9 and my HP Scan no longer will save scanned images.
I have noticed that others with HP Scan are having the same problems.

My HP Scan was working just fine with OS X 10.8 -

I Have an HP Scanjet 8300 - please help.

John
Submitted: 10 months ago.
Category: Mac
Expert:  Ashik replied 10 months ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

This is a known issue with Mac OS X Mavericks and HP Scan. Unfortunately, there are no solutions to this problem yet. You will have to wait until HP or Apple release an update or fix.

Meantime, you can use other methods to scan to your Mac. You can use Apple's Image Capture application or Preview application to scan.

Open Image Capture application from there and that should allow you to scan. You can also scan using Preview application. Open Preview application, click File > Import from Scanner.

If you can preview the scan in HP Scan, then have you tried printing from there to PDF (Print to PDF) method ? That should also work.

I know this is not the answer you are looking, but unfortunately there is no direct solution. Please don't rate me Bad or Poor if you are not satisfied.

If you have any questions, please don't hesitate to ask as I'm happy to continue to help you.

Best Regards,
Ashik
Customer: replied 10 months ago.

I tried printing no luck.


Preview does not see the scanner.


Image capture does not see the scanner.


 

Expert:  Ashik replied 10 months ago.
John, connect the scanner to your Mac, click on Apple > Software Updates. Does it find any softwares or drivers ?
Customer: replied 10 months ago.

Already tried that

Expert:  Ashik replied 10 months ago.
John, Download and install this update : http://ftp.hp.com/pub/softlib/software12/COL40089/cs-97791-1/HP-Scanjet-Update-for-OS-X-10.7.dmg

Restart your Mac and connect your scanner to different USB Port. Then try to scan with Image Capture or Preview. Does it recognize it now ?
Expert:  Ashik replied 10 months ago.
John, when you scan with HP can you see the preview of the image ?
Customer: replied 10 months ago.

I downloaded that up-date about an hour ago and it didn't help anything.


 


I don't have another USB port available.


 


The scanner works and you can see the scanned images in the HP Scan viewer - but when you save it to file you get a blank screen on the first try and after that an error message that says that the file may be read only.


 

Customer: replied 10 months ago.

Only in the HP Scan viewer - but not able to copy the image to past somewhere else.


 


What a bummer!

Expert:  Ashik replied 10 months ago.
I've two more work-arounds for you. Once is, create a screenshot of the preview. Scan with HP Scan, then press and hold down Command + Shift + 4

This will allow you to do selective screenshot. Select the preview area and hit return. This will save the image to desktop. This is a temporary work around.

Another one is, use a third party application named VueScan. But VueScan is not free. See here : http://www.hamrick.com/

Try the trial version of VueScan first. John, there is no other way as it is a compatibility issue with Mavericks. You have to wait until HP release a fix.
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6605
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 7 other Mac Specialists are ready to help you
Customer: replied 10 months ago.

As you can imagine from my paying $58.00 to find out I really have no good options - since I have multiple scans to do and I need to be able to


to edit the images - screen captures won't help me there and the quality will not be good enough afterward.


 


I think I'll go to the Gym and run off my frustration!

Expert:  Ashik replied 10 months ago.
I understand your frustration John. I'm very sorry that I don't have a better answer for you. You don't have to pay me if you are not satisfied. You can contact support@justanswer.com for refund and cancel this question.

Please don't rate me Bad in here and please rate me good in the survey you get from JustAnswer.

Have a great day,
Ashik
Customer: replied 10 months ago.

There is a not so great work-around to solve this issue.


 


Go to System Preferences Window


Select HP Scan and bring up new Preferences Window


Select Printers/Scanners


Go to buttons and change the buttons to output to Preview


Then use the physical buttons on the Scanner to scan the documents.


I have found that selecting buttons that output a PDF to Preview works best.


 


I have talke to HP technical Support and he was absolutely no help and not too friendly - just told me to reload latest drivers and scanner software and then closed the case.


 

Expert:  Ashik replied 10 months ago.
Ho John, You need to wait until Apple or HP relase a software udpate or fix.

Best Regards,
Ashik
Expert:  Ashik replied 10 months ago.
And John, forgot to tell. Thanks for letting me know about the work around. Greatly appreciated :)

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified