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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9945
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I up-graded to OS X 10.9 and my HP Scan no longer will save

This answer was rated:

I up-graded to OS X 10.9 and my HP Scan no longer will save scanned images.
I have noticed that others with HP Scan are having the same problems.

My HP Scan was working just fine with OS X 10.8 -

I Have an HP Scanjet 8300 - please help.

John
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

This is a known issue with Mac OS X Mavericks and HP Scan. Unfortunately, there are no solutions to this problem yet. You will have to wait until HP or Apple release an update or fix.

Meantime, you can use other methods to scan to your Mac. You can use Apple's Image Capture application or Preview application to scan.

Open Image Capture application from there and that should allow you to scan. You can also scan using Preview application. Open Preview application, click File > Import from Scanner.

If you can preview the scan in HP Scan, then have you tried printing from there to PDF (Print to PDF) method ? That should also work.

I know this is not the answer you are looking, but unfortunately there is no direct solution. Please don't rate me Bad or Poor if you are not satisfied.

If you have any questions, please don't hesitate to ask as I'm happy to continue to help you.

Best Regards,
Ashik
Customer: replied 3 years ago.

I tried printing no luck.


Preview does not see the scanner.


Image capture does not see the scanner.


 

John, connect the scanner to your Mac, click on Apple > Software Updates. Does it find any softwares or drivers ?
Customer: replied 3 years ago.

Already tried that

John, Download and install this update : http://ftp.hp.com/pub/softlib/software12/COL40089/cs-97791-1/HP-Scanjet-Update-for-OS-X-10.7.dmg

Restart your Mac and connect your scanner to different USB Port. Then try to scan with Image Capture or Preview. Does it recognize it now ?
John, when you scan with HP can you see the preview of the image ?
Customer: replied 3 years ago.

I downloaded that up-date about an hour ago and it didn't help anything.


 


I don't have another USB port available.


 


The scanner works and you can see the scanned images in the HP Scan viewer - but when you save it to file you get a blank screen on the first try and after that an error message that says that the file may be read only.


 

Customer: replied 3 years ago.

Only in the HP Scan viewer - but not able to copy the image to past somewhere else.


 


What a bummer!

I've two more work-arounds for you. Once is, create a screenshot of the preview. Scan with HP Scan, then press and hold down Command + Shift + 4

This will allow you to do selective screenshot. Select the preview area and hit return. This will save the image to desktop. This is a temporary work around.

Another one is, use a third party application named VueScan. But VueScan is not free. See here : http://www.hamrick.com/

Try the trial version of VueScan first. John, there is no other way as it is a compatibility issue with Mavericks. You have to wait until HP release a fix.
Ashik and other Mac Specialists are ready to help you
Customer: replied 3 years ago.

As you can imagine from my paying $58.00 to find out I really have no good options - since I have multiple scans to do and I need to be able to


to edit the images - screen captures won't help me there and the quality will not be good enough afterward.


 


I think I'll go to the Gym and run off my frustration!

I understand your frustration John. I'm very sorry that I don't have a better answer for you. You don't have to pay me if you are not satisfied. You can contact [email protected] for refund and cancel this question.

Please don't rate me Bad in here and please rate me good in the survey you get from JustAnswer.

Have a great day,
Ashik
Customer: replied 3 years ago.

There is a not so great work-around to solve this issue.


 


Go to System Preferences Window


Select HP Scan and bring up new Preferences Window


Select Printers/Scanners


Go to buttons and change the buttons to output to Preview


Then use the physical buttons on the Scanner to scan the documents.


I have found that selecting buttons that output a PDF to Preview works best.


 


I have talke to HP technical Support and he was absolutely no help and not too friendly - just told me to reload latest drivers and scanner software and then closed the case.


 

Ho John, You need to wait until Apple or HP relase a software udpate or fix.

Best Regards,
Ashik
And John, forgot to tell. Thanks for letting me know about the work around. Greatly appreciated :)