I updated from windows 8 to 8.1 pro and not I cannot connect to any apple site - not even iTunes?
Sorry this is not a mac question as I have a pc
Wow yes it did and immediately
when you can tell me what is next
OK I did what you outlined above and it did not give a place to click apply just a place to click OK
I have done that and then attempted to get to apple.com - still no go?
Not sure how to disable Norton 360 antivirus?
Sorry I had difficulty getting to connect
I did figure out how to disable the antivirus - made no difference when I tried to get to apple - then I also disabled the firewall (Norton) again no difference.
What other devices and what issue?
OK my router runs my phones, my tv and my internet - its att uverse
I guess I am wondering why the router, that worked under windows 8, would foul on windows 8.1 pro?
My tablet is an I pad2 and has continued to work fine.
Do I now try turning off/on my router?
OK gateway default is 192.168.1.254 Domain name is gateway.2wire.net
Are these what you need?
They are the two we put in earlier
126.96.36.199 and 188.8.131.52
Gave me three distinct reply messages
Just tried and got page cannot be displayed...... Still have Norton firewall and antivirus off.
Yes the ipad can go to the website and iTunes store with no issues and it goes through the same router and wireless network as this computer. Plus I just got my I phone 5 to go to the apple site and the iTunes store.
Earlier today - before I upgraded from windows 8 to windows 8.1pro I had my Norton on in full and was at both of those sites. This all started after the upgrade
I will be able to do a remote session - give me 5 minutes to make some tea
Before I do - I turned Norton anti virus and firewall off for an hour each and that time is almost up
What do you wish me to do with Norton before I click?
OK very weird - I clicked on the site above and then run and it took me right out just like the apple/iTunes and told me "Make sure the web address http://184.108.40.206:8040 is correct." So I could go no further. Now what?
I am using internet explorer and I have tried a shut down/restart. I did nothing with the modem since the ipad and the iPhone are working fine with modem/router.
I have chrome available and earlier today was on it but not since I upgraded
Is there any way I can simple get rid of 8.1 pro and go back to 8 that worked?
You can answer that later - right now - once I disconnect and then reconnect my router will I be able to get you back easily?
OK thanks - I have bookmarked this page and will get back to you in about 8 minutes as I plan to leave router disconnected for 5 and it will take a bit of time
Ok Modem/router off for 5 minutes - got it back on then did restart on computer - tried to get to apple with Norton antivirus and Firewall on - did not work - then disabled both of them - same results. I still feel that upgrading to 8.1 is the issue - I have owned and used windows 8 on this computer since April 25th with no issue - no this.
FANTASTIC.... After the winsock reset I am in to the iTunes store and onto the apple site.
Thank you very very much - please say something back so I can rate you excellent.
Very highly appreciated.