Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. Are you plugging your iPad into a wall charger or are you using your computer?
Okay, while still connected to the outlet charger, press and hold both the sleep and home button until the apple logo appears
Okay now lets wait until the iPad boots back up
now apple has disappeared, battery appeared and now apple again
Do you have a backup?
Are the items on your iPad backed up to your computer or iCloud?
some of it i believe, my ipad keeps saying not enough room on icloud, and yet much of what I do shows up on phone and computer
Ok thats good. It means you do have a backup, but you may have accumulated additional data that was not backed up due to limited space. It sounds like your iPad needs to be restored which does wipe off your data.
We can try to turn it off and keep it charging for 5 mins before we result to the restore
okay, off would be good :=)
:) Ok lets start with that. Press and hold the power button at the upper right corner until the ipad displays slide to power off. Then power it off
I held down home button for a long time, and the plug in icon got long and has an arrow at top pointing to itunes Icon on screen
what you are trying I have tried and tried. will try again
You held down the home button and not the Power button
i am :-) just because it is different and gives me hope
yes, the large button on the front of pad
I know it will give you hope, but holding now the home button places your iPad into recovery mode. Now you will have to restore your iPad :( But it will be up and running again, you may not have the most current backup
Do you have an iphone that is backing up to iCloud?
Ok good, you can actually restore the backup from your iPhone onto your iPad :)
Next, you will need to connect your iPad into your computer and open itunes
Let me know when your iPad is connected to your computer
it says i must restore this ipad before it can be used with itunes
Yes that is correct, you will need to press restore
itunes has detected an ipad in recovery mode. ok one sec
Sure, take your time.
If done correctly, there should be an apple logo with a progress bar underneath
uh oh, something happened. ipad is black, itunes says lost connection, and now I can't do anything.
Press the home button, does it still have the itunes and cable icon?
no had apple now black i m holding down home button but nothing happen
should I put it back into power outlet then back to computer?
Since you received an error message, lets update your iTunes and then place ipad into recovery mode again. While itunes is updating..Yes connect your iPad into an outlet charger
Are you using a Mac or PC?
mac, it is trying again. I have a feeling my internet connection was not great. it hopefully is going well now
Can you click on the apple logo in the upper left corner and choose software updates. What updates are available.
If it fails again, you will need to to an update first
I am checking now and will let you know
itunes 11.1.2 is on the list
Is the restore currently in progress?
yes and says 7 minutes
Okay, let me know if you run into issues. Make sure the computer does not go to sleep
at least it is counting downwards!
I will keep it awake. thanks for your patience
You are very welcome. I will continue to stand by
Almost there :)
this is exciting. Think maybe I need a life? lol
Lol! I actually get emotionally attached to my iPad too.
i totally understand. I don't care if it is wiped clean, just as long as it works again.
I do think you will be able to get some of your data. During the setup process it will ask if you wish to restore from iCloud backup
I'll take what I can get and be h appy. 74 seconds!
10 9 8 7 6 5 4 3 2 1
now processing file
Ok so it will probably be another 10 mins
Is the apple logo with a progress bar displaying?
not on ipad
still has itunes logo
says itunes is preparing to restore the software on this ipad
The apple should appear soon
ipad just went dark, cross your fingers
oh crap, the iPad "ipad" could not be restored. The device cannot be found.
Ok go ahead and update your iTunes
Close itunes first
The update should not take long
says it was successful
Now disconnect your ipad. Re-open itunes and then connect your iPad
When you get the 'iPad recovery" message, hit restore again
i have ipad plugged back into computer and am waiting for any messages
I held down the home button again, and that got it going again
it is extracting software at itunes now
Hopefully there will be no error messages
decided to cross my eyes too
oh no, device can't be found. waaaaaa
Is there another computer in your household?
Ok, try a different USB port
can I disconnect my lacie mini harddrive?
And keep it disconnected for now
hmmm holding down home button does nothing now, think i will put it in power and see what happens
Hold both buttons at the same time for 45 secs
Or until the itunes logo appears
itunes logo uop
Ok now attempt the restore again
itunes is preparing to restore the software on this ipad. so it recognizes it now, wonder what happens that all of a sudden it doesn't
Are there any other devices currently connected to your computer
Thats should not cause the device can not be found
waiting for ipad....ipad recovery mode. itunes is restoring the software on this ipad. I pad is dark
that is what the itunes page is saying. different from before, so hopefully working
The apple logo with a progress bar will indicate the restore is working
error code 4013?
ipad could not be restored. An unknown error occurred (4013)
Are you using the white cable that came with your iPad of a 3rd party cable?
it went bad. am using a new one that I got at apple store that was supposed to be for ipad
That error code usually means there is an issue with connectivity with the hardware. What about your iPhone cable
it has worked fine for months, until now. maybe car charger would work better
Is it the same output or is it the newer one
my iphone cable wont charge my ipad
i don't know
Do you have your car charger cable. This explains why it was not charging
I rarely take it to car to charge. This is the same charger that I have used for a long time
do you want me to grab the charger from the car?
it is a difference cable
Which iPad do you have?
the newest before air
which iphone do you have?
couple of years old and not the best
Ok so does the car charger have the output for the iPhone or iPad?
both cables in car charge ipad
i will go grab them
Cool. Than can you grab it.
Ok try any one first. Connect it to your computer. Is the car charger removable?
yes they are regular usb cables
So the other other end which is UBS can go into the computer?
plugged in to com and pad
Your iPad should still be in recovery mode
so far no activity on either
Lets backup, when you connected the old charger to the outlet, did the ipad at least display a battery icon?
yes, should I plug this usb into power and see what happens?
shows battery then apple icon
and now itunes!
Ok so that cable is working
without me holding anything else down!
Let it sit there for 5 mins to get some juice
Since it was not charging, it may need longer than 5 mins. We will see
think I will go refill my coffee!
Lol Good idea.. Me too
im keeping it awake
I gave the computer and ipad some coffee too
Lol!! Ha ha Hopefully it works so they can communicate with each other
The cable needs coffee too
ooops, didn't like being dunked
Im glad you have a wonderful sense of humor
I think it should have a little juice to get us by right now right?
hmmm, the itunes icon disappeard, then apple icon, now back to itunes icon, hmmmmm
maybe vodka juice?
Connect it to your computer
It should automatically say your iPad is in recovery mode without pressing any buttons
let us pray.
The iPad Gods will hear our prayers
your lips to the heavens! The Apple heavens
Did it pop up on recovery mode?
it is waiting for ipad now. apple is on pad now
verifying ipad sofware
restoring ipad sofware
We need that apple logo with progress bar
hey! now there is a thin line below apple icon with about 1/8th of a white bar
and white bar is moving!!!!
Yay!! This is good news so far.. The progress bar is displaying
The Apple Gods has heard our cries
oh my, i should have used bathroom on my coffee break!
half way on ipad now, good golly miss molly
uh ipad went dark,
oh crap, error 9
unknown error 9. double arg!!
That means it lost connection from USB. Lets reset your Pram. Can you bookmark our chat
hmmmm I think so, one sec
Are you using safari or chrome
Click on Bookmark at the top and then choose add bookmakr
save it to the bookmark bar so it is easier to fine
I tried that, but it is gray :-(
The command+ the D key. The command button is the one right next to the space bar
that is what I tried, not taking, rats
I HAVE save and exit next to expert typing.
What is going on here. Ok what about your email. There should be a link within your inbox that will get you back to our chat
The save and exit will not bookmark the page
I saw that on my phone. I know it wont bookmark. It has save bookmark for these 6 tabs.but don't know what the tabs are
Is your email set up on your computer?
Then you should be able to pull up our chat from the link in your email
okay, there are 3 email
and then what?
is there one that says expert has replied to you
one that says I just answered your question
Yes, click on that. Does it open the chat in a different window?
no text in it.
Check the other 2 emails for a link. Or you can copy and paste and email it to yourselfhttp://www.justanswer.com/mac-computers/82q9j-ipad-wont-charge-shows-battery-one-tiny-red-bar.html?src=nql
it says it returned no results
When you clicked on the link?
Did you create a log in and password XXXXX connecting to us?
i don't think so
Can you click on this link http://www.justanswer.com/mac-computers/82q9j-ipad-wont-charge-shows-battery-one-tiny-red-bar.html?src=nql
Does it open in a new window ?
Can you bookmark that page?
this page i can
Ok good. Let me know when you have bookmarked it and located the bookmark
I couldn't bookmark michelles answer page
It should allow you to just bookmark the chat
I can locate bookmark in my spotlight, but this page disappears if I click it and then I can't rate you
it says I can return later and rate you, so I will click on bookmark okay?
Sure. Bookmark it and then Click on bookmarks at the top in safari and confirm that it is bookmarked
it is trying to load date but taking its time
Oh thats fine. Thats is because this chat is open so that is normal. At least its bookmarked! Now lets reset your computers PRAM. This helps handle USB connectivity issues
1.Shut down the computer.
2.Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3.Turn on the computer.
4.Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears. Let computer chime 4 times
5.Hold the keys down until the computer restarts and you hear the startup sound four time.s
6.Release the keys.
okay, then how do I find you, the bookmark?
here goes. later!
See you when you get back
I hope you can find your way back
Yay you made it
Did your computer chime 4 times?
I think I let it go 6 times for good measure
Ha ha ok lets give it another shot. Connect your iPad back into your computer
Go through the restore process again
I'm turning on itunes now ok its going
If it fails, we have another usb cable to try
I'm using it now. am I in trouble?
the other cable
Did you have 2 car chargers or just 1
2, i used the first one in our last try, and while I was redoing every thing I plugged the 2nd one in to try it
if this doesnt work, what say I leave it plugged into power for a couple of hours and then get back with you?
What is your iPad doing now?
alrighty then. It is back to the long cord/plug itunes icon
sometimes switches to apple icon, and then back to itunes
Thats not normal
oh, well then, nevermind
Is it back to the apple logo. Make sure the cable is still
device could not be found. I am going to try the previous cord after letting it be in power for a couple, then try back. Thank you so much.
now black screen
You are very welcome. Keep me posted
Chat with you soon
okay, nothings happening now at all...later
The first cord gave better progress. Has your USB external hard drive ever have connectivity issues?
not that I can recall. you mean the lacie?
Yes the Lacie
it is a firewire connection i believe, the lacie that is and it is still disconnected
Oh its firewire so it does not even use USB. Ok lets see if your iPad charges in an hour
ok, enjoy your hour!!
You too :)
Just checking in to see if the battery icon is in the green now
Are you still with me?
updating itunes on phone, then ipad
iTunes on your phone? Or updating your iphone via itunes?
i mean downloading software update on phone, then ipad should step up
Thanks for the clarification
looks like it will be about 6 minutes
Are you updating to ios7
just says iphone update, not sure. i think updating to 7.0.3
You should have been able to do that wirelessly .
hmmm. need to get a new iphone. my son couldnt believe it had such little storage. he had not ever seen one like this and he is pretty savvy
Well there is a new iphone available..
i know. i have verizon. still costly.
You don't have get the newest one. Anything will be better than your old one.
itunes is processing file, then hopefully good to go
If it works with that cable, it should work with your iPad... Unless there is an issue with the iPad itself
my iphone requires 3.7 gb, doubt if I have that
You will need to delete some videos or movies that you have on the phone
not all my cords work on both. I still have the 1st from the car plugged into ipad
i can do that
Oh yea.... I forgot you did mention that already
i have started restore process
extracting software. ipad has continued with previous screen, etc. not terribly hopeful. maybe I need to take to apple store and see what they say. they would def. have a good cord
That will be the last option of it fails again. The itunes icon will always remain on the screen until the ipad restores successfully. The connect to itunes logo is just an indication that your iPad is still in recovery mode
Is the battery green at least?
ooops, device could not be found. doesn't show battery
For your iPhone or iPad?
i unplugged the phone now
One last thing you can try before making that trip to the apple store is to create a new account on your mac and try to restore it from there
pardon me while i step outside and scream.....
Would you like to try creating a test account?
tell me how, I will try it!
Click on the apple logo and choose system preferences
Choose user and groups
is that under accounts?
Yes, im sorry.. I am running a newer version. Yes Accounts
Then click on the lock at the bottom left corner and type in your computers password
Then click on the + sign and name the account Tes
Make sure it is an administrator account
k admin, test, and password
You can keep the password XXXXX
Once that is done, click on Login Options
turn off automatic login? or keep automati login?
Only Check Show Fast user switching
Menu as... First Name
it is under my accounts now. I didn't see show fast user switching
Inside Login options, what are your options
I did it, duh
Im running 10.9 so it may be worded differently
Lol Oh ok
In the upper right corner does it show your account name
wish you could take over my computer, be easier for sure
it shows vicki wharton, want me to change it to test?
Yes, this way you will still be logged in. Switch over to the test account (It will have a cube switching effect) open itunes from there and attempt to restore. Then Click on test and choose your account name to switch back
ooops, gotta go back and try to restore, brb
Did you do something different
it wont recognize the ipad. :-(
i think I am scwewwed
No your not, you just need to make that trip to the apple store. Since your cable is not cooperating with you. Unless someone closer can allow you to borrow a cable
I will make an appointment for this weekend and keep you posted. I am going to try and and all cords tween now and thank oyou for all your time and patience.
Before you go, do you want to try to put it into DFU mode
Its similar to recovery mode but it said to have better success
oohhh ,, now that sounds exciting!
Ok lets try it, Use the same cable that made it to the apple logo with the bar underneath
Power off your iPad
i can't seem to power it off! I have tried and tried. any secrets?
because if I could power it off it would recharge
It should go off it your press the button in the upper right corner for 40 secs
Wait.. All this time it never charged :(
hmmm did it for 50 removed my finger, red battery came up not itunes logo. going to totally disconnect and try again
Disconnect it completely then press and hold the power button (Button in upper right corner)
that was my first clue this am, that I couldn't get it to shutdown completely so that I could charge. I just held the little button for more than 40 seconds. so far nothing on screen. terrified to touch anything on it now
Ok now plug it into the wall outlet
red battery came on then apple icon then itunes, rats
lets try DFU mode any ways. Connect it back to your computer and then press the power button until the screen goes black
tried a different cord, and apple logo then itunes came up, no red battery
keep that cord
plugged last cord into computer, screen is staying black
Next, Hold down the sleep/power button and home button together for exactly 10 seconds, then release the power button
Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected
It works the same way.. My appologies
hmmm nothing happening repeat process?
Yes.. try it again. It can be a little tricky
try to restore again in itunes?
now it says " Your ipad sofware is up to date. Itunes will automatically check for an update again on 10/28/2013
What is displaying on your iPad?
black, and restore button is gone from itunes. mystery thickens
brb, potty break
Press the home button
maybe plug it into power again? nothing happens with home button
But it is showing up in itunes right?
And there is no restore button listed in itunes?
when i go to apps in itunes, it shows ipad, not my pad has itunes again on screen and itunes is saying to restore it
Ok now we wait
you are tenacious
I hate tenacity!!!!!!!!!!
just kidding....that is from mary tyler moore show
Lol! I was about to say wow
when Lou said "Mary you have spunk" and she just glowed, and he said "I HATE spunk!"
You have a funny sense of humor
The device cannot be found
I can imagine you are. I will let you know the end result.
Please keep me posted :)
Can't say you havent tried everything. I have a feeling It will be a connectivity issue. Thank you. I am going to go ahead and rate you or should i do that later, so that I don't lose your link?
You will always have access to our chat. The bookXXXXX XXXXXnk will also work after rating
Ok! Have a great weekend! xoxox
Thank You . Have yourself a wonderful weekend also
Hi Michelle, well happy unbirthday to me. I had to replace my 18 month old ipad due to a interior connection problem. Apple got the restore done, and iCloud, but then it kept going off and wouldn't charge. Oh well, and the beat goes on.
Hope you are having a wonderful weekend. I am going to try and enjoy the rest of it :-) And thank you again. You were right, it was a connection problem, but when none of my cords would work, i figured it had to be in the ipad itself. Vicki