I will need additional information to help you with your iPad charging problem. Are you plugging your iPad into a wall charger or are you using your computer?
Okay, while still connected to the outlet charger, press and hold both the sleep and home button until the apple logo appears
JACUSTOMER-448hehkj- :doneMichelle :Okay now lets wait until the iPad boots back upJACUSTOMER-448hehkj- :now apple has disappeared, battery appeared and now apple againMichelle :Do you have a backup? Are the items on your iPad backed up to your computer or iCloud?JACUSTOMER-448hehkj- :some of it i believe, my ipad keeps saying not enough room on icloud, and yet much of what I do shows up on phone and computerMichelle :Ok that's good. It means you do have a backup, but you may have accumulated additional data that was not backed up due to limited space. It sounds like your iPad needs to be restored which does wipe off your data.We can try to turn it off and keep it charging for 5 mins before we result to the restoreJACUSTOMER-448hehkj- :okay, off would be good :=)Michelle ::) Ok lets start with that. Press and hold the power button at the upper right corner until the ipad displays slide to power off. Then power it offJACUSTOMER-448hehkj- :I held down home button for a long time, and the plug in icon got long and has an arrow at top pointing to itunes Icon on screenwhat you are trying I have tried and tried. will try againMichelle :Ok waitYou held down the home button and not the Power buttonJACUSTOMER-448hehkj- :i am :-) just because it is different and gives me hopeyes, the large button on the front of padMichelle :I know it will give you hope, but holding now the home button places your iPad into recovery mode. Now you will have to restore your iPad :( But it will be up and running again, you may not have the most current backupDo you have an iphone that is backing up to iCloud?JACUSTOMER-448hehkj- :yesMichelle :Ok good, you can actually restore the backup from your iPhone onto your iPad :)Next, you will need to connect your iPad into your computer and open itunesLet me know when your iPad is connected to your computerJACUSTOMER-448hehkj- :it says i must restore this ipad before it can be used with itunesMichelle :Yes that is correct, you will need to press restoreJACUSTOMER-448hehkj- :itunes has detected an ipad in recovery mode. ok one secMichelle :Sure, take your time.If done correctly, there should be an apple logo with a progress bar underneathJACUSTOMER-448hehkj- :uh oh, something happened. ipad is black, itunes says lost connection, and now I can't do anything.Michelle :Press the home button, does it still have the itunes and cable icon?JACUSTOMER-448hehkj- :no had apple now black i m holding down home button but nothing happen. Should I put it back into power outlet then back to computer?Michelle :Since you received an error message, lets update your iTunes and then place ipad into recovery mode again. While itunes is updating..Yes connect your iPad into an outlet chargerAre you using a Mac or PC?JACUSTOMER-448hehkj- :mac, it is trying again. I have a feeling my internet connection was not great. it hopefully is going well nowMichelle :Can you click on the apple logo in the upper left corner and choose software updates. What updates are available.If it fails again, you will need to to an update firstJACUSTOMER-448hehkj- :I am checking now and will let you knowitunes 11.1.2 is on the listMichelle :Is the restore currently in progress?JACUSTOMER-448hehkj- :yes and says 7 minutesMichelle :Okay, let me know if you run into issues. Make sure the computer does not go to sleepJACUSTOMER-448hehkj- :at least it is counting downwards!I will keep it awake. thanks for your patience5 minMichelle :You are very welcome. I will continue to stand byJACUSTOMER-448hehkj- :thank you4 this is exciting. Think maybe I need a life? lol3 Almost there :)Michelle :Lol! I actually get emotionally attached to my iPad too.JACUSTOMER-448hehkj- :i totally understand. I don't care if it is wiped clean, just as long as it works again.2Michelle :I do think you will be able to get some of your data. During the setup process it will ask if you wish to restore from iCloud backupJACUSTOMER-448hehkj- :I'll take what I can get and be h appy. 74 seconds!110 9 8 7 6 5 4 3 2 1now processing fileextracting sofwareMichelle :Ok so it will probably be another 10 minsIs the apple logo with a progress bar displaying?JACUSTOMER-448hehkj- :nonot on ipadstill has itunes logoextract 5050 % donesays itunes is preparing to restore the software on this ipadMichelle :The apple should appear soonJACUSTOMER-448hehkj- :ipad just went dark, cross your fingersoh crap, the iPad "ipad" could not be restored. The device cannot be found.Michelle :Ok go ahead and update your iTunesClose itunes firstJACUSTOMER-448hehkj- :okMichelle :The update should not take longJACUSTOMER-448hehkj- :says it was successfulMichelle :Now disconnect your ipad. Re-open itunes and then connect your iPadJACUSTOMER-448hehkj- :okMichelle :When you get the 'iPad recovery" message, hit restore againJACUSTOMER-448hehkj- :i have ipad plugged back into computer and am waiting for any messagesMichelle :Fingers crossedJACUSTOMER-448hehkj- :I held down the home button again, and that got it going againit is extracting software at itunes nowMichelle :Hopefully there will be no error messagesJACUSTOMER-448hehkj- :decided to cross my eyes toooh no, device can't be found. waaaaaaMichelle :Is there another computer in your household?JACUSTOMER-448hehkj- :no, ratsMichelle :Ok, try a different USB portJACUSTOMER-448hehkj- :can I disconnect my lacie mini harddrive?Michelle :Yes. And keep it disconnected for nowJACUSTOMER-448hehkj- :hmmm holding down home button does nothing now, think i will put it in power and see what happensMichelle :Hold both buttons at the same time for 45 secsOr until the itunes logo appearsJACUSTOMER-448hehkj- :itunes logo uopMichelle :Ok now attempt the restore againJACUSTOMER-448hehkj- :itunes is preparing to restore the software on this ipad. so it recognizes it now, wonder what happens that all of a sudden it doesn'tMichelle :Are there any other devices currently connected to your computerJACUSTOMER-448hehkj- :keyboardMichelle :Thats should not cause the device can not be foundJACUSTOMER-448hehkj- :waiting for ipad....ipad recovery mode. itunes is restoring the software on this ipad. I pad is darkthat is what the itunes page is saying. different from before, so hopefully workingJACUSTOMER-448hehkj- :aperror 4013Michelle :The apple logo with a progress bar will indicate the restore is workingMichelle :error code 4013?JACUSTOMER-448hehkj- :ipad could not be restored. An unknown error occurred (4013)Michelle :Are you using the white cable that came with your iPad of a 3rd party cable?JACUSTOMER-448hehkj- :it went bad. am using a new one that I got at apple store that was supposed to be for ipadMichelle :That error code usually means there is an issue with connectivity with the hardware. What about your iPhone cableJACUSTOMER-448hehkj- :it has worked fine for months, until now. maybe car charger would work betterMichelle :Is it the same output or is it the newer oneJACUSTOMER-448hehkj- :my iphone cable wont charge my ipadi don't knowMichelle :Do you have your car charger cable. This explains why it was not chargingJACUSTOMER-448hehkj- :I rarely take it to car to charge. This is the same charger that I have used for a long timedo you want me to grab the charger from the car?it is a different cableMichelle :Which iPad do you have?JACUSTOMER-448hehkj- :the newest before airMichelle :which iphone do you have?JACUSTOMER-448hehkj- :5.1.1 model MD440KKcouple of years old and not the bestMichelle :Ok so does the car charger have the output for the iPhone or iPad?JACUSTOMER-448hehkj- :both cables in car charge ipadi will go grab themMichelle :Cool. Than can you grab it.Michelle :Ok try any one first. Connect it to your computer. Is the car charger removable?JACUSTOMER-448hehkj- :yes they are regular usb cablesMichelle :So the other other end which is UBS can go into the computerJACUSTOMER-448hehkj- :plugged in to com and padMichelle :Your iPad should still be in recovery modeJACUSTOMER-448hehkj- :so far no activity on eitherMichelle :Lets backup, when you connected the old charger to the outlet, did the ipad at least display a battery icon?JACUSTOMER-448hehkj- :yes, should I plug this usb into power and see what happens?Michelle :Yes pleaseJACUSTOMER-448hehkj- :shows battery then apple iconand now itunes!Michelle :Ok so that cable is workingJACUSTOMER-448hehkj- :without me holding anything else down!Michelle :Let it sit there for 5 mins to get some juiceSince it was not charging, it may need longer than 5 mins. We will seeJACUSTOMER-448hehkj- :think I will go refill my coffee!Michelle :Lol Good idea.. Me tooJACUSTOMER-448hehkj- :im keeping it awakeMichelle :GoodJACUSTOMER-448hehkj- :I gave the computer and ipad some coffee tooMichelle :Lol!! Ha ha Hopefully it works so they can communicate with each otherJACUSTOMER-448hehkj- :YESMichelle :The cable needs coffee tooJACUSTOMER-448hehkj- :ooops, didn't like being dunkedMichelle :Im glad you have a wonderful sense of humorI think it should have a little juice to get us by right now right?JACUSTOMER-448hehkj- :hmmm, the itunes icon disappeard, then apple icon, now back to itunes icon, hmmmmmmaybe vodka juice?your callMichelle :Connect it to your computerIt should automatically say your iPad is in recovery mode without pressing any buttonsJACUSTOMER-448hehkj- :let us pray.Michelle :The iPad Gods will hear our prayersJACUSTOMER-448hehkj- :your lips to the heavens! The Apple heavensMichelle :Did it pop up on recovery mode?JACUSTOMER-448hehkj- :it is waiting for ipad now. apple is on pad nowverifying ipad sofwarerestoring ipad sofwareMichelle :We need that apple logo with progress barJACUSTOMER-448hehkj- :hey! now there is a thin line below apple icon with about 1/8th of a white barthats new!and white bar is moving!!!!Michelle :Yay!! This is good news so far.. The progress bar is displayingThe Apple Gods has heard our criesJACUSTOMER-448hehkj- :oh my, i should have used bathroom on my coffee break!half way on ipad now, good golly miss mollyuh ipad went dark,oh crap, error 9Michelle :What!ArgJACUSTOMER-448hehkj- :unknown error 9. double arg!!Michelle :That means it lost connection from USB. Lets reset your Pram. Can you bookmark our chatJACUSTOMER-448hehkj- :hmmmm I think so, one secMichelle :Are you using safari or chromeJACUSTOMER-448hehkj- :safariMichelle :Click on Bookmark at the top and then choose add bookmarksave it to the bookmark bar so it is easier to findJACUSTOMER-448hehkj- :I tried that, but it is gray :-(Michelle :Press Command+DJACUSTOMER-448hehkj- :apple d?Michelle :The command+ the D key. The command button is the one right next to the space barJACUSTOMER-448hehkj- :that is what I tried, not taking, ratsI HAVE save and exit next to expert typing.Michelle :What is going on here. Ok what about your email. There should be a link within your inbox that will get you back to our chatThe save and exit will not bookmark the pageJACUSTOMER-448hehkj- :I saw that on my phone. I know it wont bookmark. It has save bookmark for these 6 tabs.but don't know what the tabs areMichelle :Is your email set up on your computer?JACUSTOMER-448hehkj- :yesMichelle :Then you should be able to pull up our chat from the link in your emailJACUSTOMER-448hehkj- :okay, there are 3 emailand then what?Michelle :is there one that says expert has replied to youJACUSTOMER-448hehkj- :one that says I just answered your questionMichelle :Yes, click on that. Does it open the chat in a different window?JACUSTOMER-448hehkj- :no text in it.Michelle :Check the other 2 emails for a link. Or you can copy and paste and email it to yourselfhttp://www.justanswer.com/mac-computers/82q9j-ipad-wont-charge-shows-battery-one-tiny-red-bar.html?src=nqlJACUSTOMER-448hehkj- :it says it returned no resultsMichelle :When you clicked on the link?Did you create a log in and password ***** connecting to us?JACUSTOMER-448hehkj- :i don't think soMichelle :Can you click on this link http://www.justanswer.com/mac-computers/82q9j-ipad-wont-charge-shows-battery-one-tiny-red-bar.html?src=nqlMichelle :Does it open in a new window ?JACUSTOMER-448hehkj- :yesMichelle :Can you bookmark that page?JACUSTOMER-448hehkj- :YES!!!this page i canMichelle :Ok good. Let me know when you have bookmarked it and located the bookmarkJACUSTOMER-448hehkj- :I couldn't bookmark michelles answer pageMichelle :It should allow you to just bookmark the chatJACUSTOMER-448hehkj- :I can locate bookmark in my spotlight, but this page disappears if I click it and then I can't rate youit says I can return later and rate you, so I will click on bookmark okay?Michelle :Sure. Bookmark it and then Click on bookmarks at the top in safari and confirm that it is bookmarkedJACUSTOMER-448hehkj- :it is trying to load data but taking its timeMichelle :Oh thats fine. Thats is because this chat is open so that is normal. At least its bookmarked! Now lets reset your computers PRAM. This helps handle USB connectivity issues1.Shut down the computer.2.Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.3.Turn on the computer.4.Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears. Let computer chime 4 times5.Hold the keys down until the computer restarts and you hear the startup sound four time.s6.Release the keys.JACUSTOMER-448hehkj- :here goes. later!Michelle :Did your computer chime 4 times?JACUSTOMER-448hehkj- :I think I let it go 6 times for good measureMichelle :Ha ha ok lets give it another shot. Connect your iPad back into your computerJACUSTOMER-448hehkj- :doneMichelle :Go through the restore process againJACUSTOMER-448hehkj- :I'm turning on itunes now ok its goingMichelle :If it fails, we have another usb cable to tryJACUSTOMER-448hehkj- :I'm using the other cable now. am I in trouble?Michelle :Did you have 2 car chargers or just 1JACUSTOMER-448hehkj- :2, i used the first one in our last try, and while I was redoing every thing I plugged the 2nd one in to try itMichelle :Oh okJACUSTOMER-448hehkj- :if this doesnt work, what say I leave it plugged into power for a couple of hours and then get back with you?Michelle :AbsolutelyWhat is your iPad doing now?JACUSTOMER-448hehkj- :alrighty then. It is back to the long cord/plug itunes iconsometimes switches to apple icon, and then back to itunesMichelle :Thats not normalJACUSTOMER-448hehkj- :oh, well then, nevermindlolMichelle :Is it back to the apple logo. Make sure the cable is stillJACUSTOMER-448hehkj- :device could not be found. I am going to try the previous cord after letting it be in power for a couple, then try back. Thank you so much.now black screenMichelle :You are very welcome. Keep me postedJACUSTOMER-448hehkj- :okay, nothings happening now at all...laterMichelle :The first cord gave better progress. Has your USB external hard drive ever have connectivity issues?JACUSTOMER-448hehkj- :not that I can recall. you mean the lacie?Michelle :Yes the LacieJACUSTOMER-448hehkj- :it is a firewire connection i believe, the lacie that is and it is still disconnectedMichelle :Oh its firewire so it does not even use USB. Ok lets see if your iPad charges in an hourJACUSTOMER-448hehkj- :ok, enjoy your hour!!Michelle :You too :)JACUSTOMER-448hehkj- :thanksMichelle :Just checking in to see if the battery icon is in the green nowAre you still with me?JACUSTOMER-448hehkj- :updating itunes on phone, then ipadMichelle :iTunes on your phone? Or updating your iphone via itunes?JACUSTOMER-448hehkj- :i mean downloading software update on phone, then ipad should step upMichelle :Thanks for the clarificationJACUSTOMER-448hehkj- :looks like it will be about 6 minutesMichelle :Are you updating to ios7JACUSTOMER-448hehkj- :just says iphone update, not sure. i think updating to 7.0.3Michelle :You should have been able to do that wirelessly .JACUSTOMER-448hehkj- :hmmm. need to get a new iphone. my son couldnt believe it had such little storage. he had not ever seen one like this and he is pretty savvy3 minutesMichelle :Well there is a new iphone available..JACUSTOMER-448hehkj- :i know. i have verizon. still costly.Michelle :You don't have get the newest one. Anything will be better than your old one.JACUSTOMER-448hehkj- :trueitunes is processing file, then hopefully good to goMichelle :If it works with that cable, it should work with your iPad... Unless there is an issue with the iPad itselfJACUSTOMER-448hehkj- :my iphone requires 3.7 gb, doubt if I have thatMichelle :You will need to delete some videos or movies that you have on the phoneJACUSTOMER-448hehkj- :not all my cords work on both. I still have the 1st from the car plugged into ipadi can do thatMichelle :Oh yea.... I forgot you did mention that alreadyJACUSTOMER-448hehkj- :i have started restore processextracting software. ipad has continued with previous screen, etc. not terribly hopeful. maybe I need to take to apple store and see what they say. they would def. have a good cordMichelle :That will be the last option of it fails again. The itunes icon will always remain on the screen until the ipad restores successfully. The connect to itunes logo is just an indication that your iPad is still in recovery modeJACUSTOMER-448hehkj- :ahhh sooooMichelle :Is the battery green at least?JACUSTOMER-448hehkj- :ooops, device could not be found. doesn't show batteryMichelle :For your iPhone or iPad?JACUSTOMER-448hehkj- :ipadi unplugged the phone nowMichelle :One last thing you can try before making that trip to the apple store is to create a new account on your mac and try to restore it from thereJACUSTOMER-448hehkj- :pardon me while i step outside and scream.....Michelle :Would you like to try creating a test account?JACUSTOMER-448hehkj- :tell me how, I will try it!Michelle :Click on the apple logo and choose system preferencesChoose user and groupsJACUSTOMER-448hehkj- :is that under accounts?Michelle :Yes, im sorry.. I am running a newer version. Yes AccountsMichelle :Then click on the lock at the bottom left corner and type in your computers passwordJACUSTOMER-448hehkj- :doneMichelle :Then click on the + sign and name the account TestMake sure it is an administrator accountJACUSTOMER-448hehkj- :k admin, test, and passwordMichelle :You can keep the pass word blankOnce that is done, click on Login OptionsJACUSTOMER-448hehkj- :turn off automatic login? or keep automati login?Michelle :Only Check Show Fast user switchingMenu as... First NameJACUSTOMER-448hehkj- :it is under my accounts now. I didn't see show fast user switchingMichelle :Inside Login options, what are your optionsJACUSTOMER-448hehkj- :I did it, duhMichelle :Im running 10.9 so it may be worded differentlyIn the upper right corner does it show your account nameJACUSTOMER-448hehkj- :wish you could take over my computer, be easier for sureit shows vicki wharton, want me to change it to test?Michelle :Yes, this way you will still be logged in. Switch over to the test account (It will have a cube switching effect) open itunes from there and attempt to restore. Then Click on test and choose your account name to switch backJACUSTOMER-448hehkj- :ooops, gotta go back and try to restore, brbMichelle :OKMichelle :Did you do something differentJACUSTOMER-448hehkj- :it wont recognize the ipad. :-(i think I am scwewwedMichelle :No your not, you just need to make that trip to the apple store. Since your cable is not cooperating with you. Unless someone closer can allow you to borrow a cableJACUSTOMER-448hehkj- :I will make an appointment for this weekend and keep you posted. I am going to try and and all cords tween now and thank oyou for all your time and patience.Michelle :Before you go, do you want to try to put it into DFU modeIts similar to recovery mode but it said to have better successJACUSTOMER-448hehkj- :oohhh ,, now that sounds exciting!Michelle :Ok lets try it, Use the same cable that made it to the apple logo with the bar underneathPower off your iPadJACUSTOMER-448hehkj- :i can't seem to power it off! I have tried and tried. any secrets?because if I could power it off it would rechargeMichelle :It should go off it your press the button in the upper right corner for 40 secsWait.. All this time it never charged :(JACUSTOMER-448hehkj- :hmmm did it for 50 removed my finger, red battery came up not itunes logo. going to totally disconnect and try againMichelle :Disconnect it completely then press and hold the power button (Button in upper right corner)JACUSTOMER-448hehkj- :that was my first clue this am, that I couldn't get it to shutdown completely so that I could charge. I just held the little button for more than 40 seconds. so far nothing on screen. terrified to touch anything on it nowMichelle :Ok now plug it into the wall outletJACUSTOMER-448hehkj- :red battery came on then apple icon then itunes, ratsalmost immediatelyMichelle :lets try DFU mode any ways. Connect it back to your computer and then press the power button until the screen goes blackJACUSTOMER-448hehkj- :tried a different cord, and apple logo then itunes came up, no red batteryokMichelle :keep that cordJACUSTOMER-448hehkj- :plugged last cord into computer, screen is staying blackMichelle :Next, Hold down the sleep/power button and home button together for exactly 10 seconds, then release the power buttonContinue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detectedJACUSTOMER-448hehkj- :iphone?Michelle :Sorry, iPadIt works the same way.. My apologiesJACUSTOMER-448hehkj- :no problemhmmm nothing happening repeat process?Michelle :Yes.. try it again. It can be a little trickyJACUSTOMER-448hehkj- :try to restore again in itunes?Michelle :YesJACUSTOMER-448hehkj- :now it says " Your ipad sofware is up to date. Itunes will automatically check for an update again on 10/28/2013Michelle :What?What is displaying on your iPad?JACUSTOMER-448hehkj- :black, and restore button is gone from itunes. mystery thickensMichelle :Press the home buttonJACUSTOMER-448hehkj- :maybe plug it into power again? nothing happens with home buttonMichelle :But it is showing up in itunes right?And there is no restore button listed in itunes?JACUSTOMER-448hehkj- :when i go to apps in itunes, it shows ipad, not my pad has itunes again on screen and itunes is saying to restore itMichelle :Press restoreJACUSTOMER-448hehkj- :I didMichelle :Ok now we waitJACUSTOMER-448hehkj- :you are tenaciousI hate tenacity!!!!!!!!!!just kidding....that is from mary tyler moore showMichelle :Lol! I was about to say wowJACUSTOMER-448hehkj- :when Lou said "Mary you have spunk" and she just glowed, and he said "I HATE spunk!"Michelle :You have a funny sense of humorJACUSTOMER-448hehkj- :The device cannot be foundMichelle :Very entertainingMichelle :Argggg **Pulling hair**JACUSTOMER-448hehkj- :I can imagine you are. I will let you know the end result.Michelle :Please keep me posted :)JACUSTOMER-448hehkj- :Can't say you havent tried everything. I have a feeling It will be a connectivity issue. Thank you. I am going to go ahead and rate you or should i do that later, so that I don't lose your link?Michelle :You will always have access to our chat. The book***** *****nk will also work after ratingJACUSTOMER-448hehkj- :Ok! Have a great weekend! xoxoxMichelle :Thank You . Have yourself a wonderful weekend alsoJACUSTOMER-448hehkj- :Thanks!
Well happy un-birthday to me. I had to replace my 18 month old ipad due to a interior connection problem. Apple got the restore done, and iCloud, but then it kept going off and wouldn't charge. Oh well, and the beat goes on.
Hope you are having a wonderful weekend. I am going to try and enjoy the rest of it :-) And thank you again. You were right, it was a connection problem, but when none of my cords would work, i figured it had to be in the ipad itself.
Happy Birthday to you!!
I know it did not start off well but I hope it ends with a bang! (Weekend birthdays end on Monday :) I'm sorry you had to replace your iPad, after you restore your iCloud backup, you will be up and running again.
Enjoy the rest of your Birthday and may you be blessed with many more.