Hi, and welcome! My name is XXXXX XXXXX X am excited to get started with you.Since your iPad is now disabled, you will now need to restore it via itunes on your computer. To do this,
1.First connect your iPad to your computer and open itunes. 2. Press and hold both the sleep and home button at the same time until the connect to itunes logo appears. Continue to hold when you see the apple logo. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
Let me know if your stuck on any of the above steps
Were you able to get you iPad into recovery mode and initiate the restore?
No, I have it connected to the computer and the apple logo....but that's as far as I can get.....
If you have the apple logo, that means you are not pressing and holding both buttons long enough, Try it again, this time press and hold both buttons until the connect to itunes logo appears
I have the connect to I tunes on the screen
Great. Now in itunes on your computer, it should now say that your iPad is in recovery mode and prompt you to restore
The restore should take about 10-15 mins, let me know when it is done
It says 80 minutes remaining
Wow. It all depends on your internet speed. it needs to download the update first. I will stand by until is done
How is the restore process going so far?
It just finished
Okay so now you should be at the welcome stage that requires you to set up your iPad like you did when you first got it
Still says IPad is disabled
What? how is that possible. When the restore was taking place, did your iPad display an apple logo with a progress bar?
Did it ask if you wanted to restore from backup?
In itunes on your computer, was there any indication that the restore failed?
yes, about thirty minutes into it , it said your ipad is password XXXXX but it was showing it was still downloading
It may have stopped without you knowing. Lets try putting into recovery mode a different way.Power off your iPad by pressing and holding the power button
Now while your iPad is connect, press and hold only the home button until your ipad displays the itunes and cable logo
nothing is happening except the ipad disable sign went off but it is still dark screen
How long are you holding the home button for
It needs to be held for at least 45 secs
been several minutes
Is there another computer near you with iTunes?
Ok, lets try this again. Power off your iPad again. Once it is off, make sure it is connected to your computer
Press and hold both buttons again until it shows up in itunes
I have the itunes again
Good. Now what is displaying in itunes on your computer?
Computer has detected an ipad in recovery, it must be restored before it can be used
Ok go ahead and click on the restore iPad button
Ok I did that and it says it is in the restore process
Ok great.. Fingers crossed. Is the apple logo with a progress bar displaying on your iPad?
It now says my ipad can 't be restored, unknown error occurred
Does it give an error code?
Says ipad is locked with password XXXXX cant be restored........Thats what I am trying to fix
no error code given
What version of itunes are you running? Do you have a Mac or PC?
pc and I have no idea what version of itunes.............Thanks for all your help, but I guess I am going to throw in the towel, its wore me out.
I completely understand its been a while. I will give you the link to update it and you can certainly continue tomorrow http://www.apple.com/itunes/download/