Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.
Can you turn off the iPad and disconnect it from the computer running iTunes
Please Click Here and download the latest version of iTunes. Once done, let me know.
Hold the Windows Key + R on your keyboard
and hit enter.
Right click on the file called Hosts
Then click open and select Notepad (such that it opens with the notepad).
Copy and paste the contents of the notepad file
# XXXXX (c) 1993-2009 Microsoft Corp.## XXXXX is a sample HOSTS file used by Microsoft TCP/IP for Windows.## XXXXX file contains the mappings of IP addresses to host names. Each# XXXXX should be kept on an individual line. The IP address should# XXXXX placed in the first column followed by the corresponding host name.# XXXXX IP address and the host name should be separated by at least one# XXXXX## XXXXX comments (such as these) may be inserted on individual# XXXXX or following the machine name denoted by a '#' symbol.## XXXXX example:## XXXXX rhino.acme.com # XXXXX server# XXXXX x.acme.com # XXXXX client host
# XXXXX name resolution is handled within DNS itself.# XXXXX localhost# ::1 localhost
This file seems okay.
While pressing and holding the Home button down (the round button in the center), connect the USB cable to the iPad this will turn the device back on.
Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
iTunes should automatically open and display the message that it has detected iPad in recovery mode
The iTunes will display an option to "Restore iPad", click the "Restore iPad" button.
The iPad should be turned off and disconnected from your computer, one end of the usb cable should be plugged in to the computer.
Then While pressing and holding the Home button down (the round button in the center), connect the USB cable to the iPad this will turn the device back on.
Did it work?
had a cpuple of errors saying itunes could not connect to ipad as the code is locked.....but now seems to be downloading
ipad software update
Is there a white apple logo on the iPad
no...still showing itune connect logo
Okay. Let me know when iTunes finish downloading the update.
Were you able to click on the Restore iPad button
est 35 minutes
Okay. Seems to be working. Were you able to click on the restore iPad button ?
Great. I will keep this window open and will check back in 30 minutes. Keep me updated.
tried this last night and after down load said i tunes could not connect to the ipad due to the disabled code error.....although i did not download a new version of itunes until tonight
Let's wait to see the results. Hopefully, this will resolve the issue.
itunes canoont connect to the ipad as it is locked with a passcode, you must unlock with passcode
Remove the USB from the ipad
And power it off.
Hold the Power button for 3 seconds. Hold the Home button without releasing the Power button for 10 seconds.
Release the Power Button but keep holding the Home button. Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
Did you get alerted by iTunes?
itunes detected recovery more, you must restore this ipad before it can be used with itunes
Now click on the restore ipad button
its continuing downloading from where it errored earlier
Do you have a different computer?
What version of iOS was running on the iPad before it locked out?
ive no idea
Okay. Please wait.
Hold the Windows key + R
open the hosts file
Add the line below to the bottom of the hosts file then save it and exit
Once done, let me know.
wont let me save
Are you logged in as the computer administrator?
Hold the Windows key and press R
then type c:\windows\system32\drivers\etc\
It should open the hosts file again, see if you are able to modify the file.
showing as a bad command
Click the start button and see if a small picture for your user profile is shown, if yes, then please click on that picture
This should open user accounts and you should be seeing your username.
What do you see below the username (Standard or Administrator)
Type : c:\windows\system32\drivers\etc\ and hit Enter
Right Click on the file hosts and select Properties
Click the Security tab, then the Advanced tab then the Owner tab
Click Other Users or Groups
search your username, then hit enter, hit apply and ok.
When done, let me know please.
still not lettting me save in notepad
Click start and type notepad
right click on notepad and select run as administrator
notepad will open, once it's open click on File -> Open and browse to c:\windows\system32\drivers\etc\ to chose hosts file
Is it now saved?
With this line added22.214.171.124 gs.apple.com
seems to be
Okay. Open it again to verify if the line is there.
Disconnect the usb end from the iPad
Turn off the iPad: Press and hold the Sleep/Wake (top) button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
When the iPad is detected in recovery mode again, proceed with the restore option.
What do you mean by dead?
Do you mean to say that it is now restoring?
i mean its blank....no screen, no red bar will not turn on??????????????
Was it charged?
Can you press and hold the home button for a few seconds to see if it turns itself on?
Were you able to see the iPad is disabled screen when it was locked?
ok powered on, ive used slider to turn off
Okay. Please follow the steps above to get back to recovery mode.
Okay. Let's wait to see the results.
Did you jailbreak this iPad?
cant connect due to passcode
I have run of ideas.
I will open this question to other mac experts.
run out of* ideas
One of the other experts, may opt in to provide a solution. You will be notified by email when they join in.
i saw another expert giiving a link for the firmware download for a specific mode
Sorry about this and hope this gets resolved.
Once i open the question to other experts, they will have the option to join.
i get both
ipad is disabled
can you help please?
not sure, the latest....was downloaded earlier this evening
yes spyhunter, this ipad has never been synced with any computer
Thanks john, yes i understand this....im worried i cannot remove this passcode
disabled spyware, tried different usb ports, ipad does not go into DFU mode, the itunes logo remains on ipads and itunes just errors out
ipad cannot be restored (3004)
no.....still no luck john
still not resolved
this would be easier in a chat format, having to continually refresh a page to see and answer aswell as site pop ups asking me to pay even more money is a pain......No i have no access to another pc at the moment, i have since tried another computer to no avail
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Click Create a new account.
Type the name you want to give the user account, choose Computer Administrator account type, and then click Create Account.
Log out of the current user, log in to the new test account and then try DFU mode once again.
DFU Mode is your only option here and it works in the case of all software issues. If DFU mode can not be used under the new account or on another computer after being done correctly then this points to something more serious such as a hardware problem.
For convenience, here are the DFU steps again;
* Open iTunes on your computer and connect the Apple device directly to it* Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device simply shuts off, if locked up).* Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds* Release the sleep/wake button but CONTINUE to hold the home button, until...* iTunes should pop up and tell you it’s found a device in recovery mode, click ok and continue along for the restore.Note: When you are in DFU mode the device's screen will be completely black.If you see an image on the iPad screen at this point then stop the procedure and try once more.
Nope still no joy John....looks like my only option is to take this to an apple repair store?
Thanks for trying John, much appreciated