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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 15018
Experience:  Several years of supporting Mac systems.
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Just installed OS X 10.9. Lost all my files, pics music etc.

This answer was rated:

Just installed OS X 10.9. Lost all my files, pics music etc. and Passport will not go back to my last saved files.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, if you did an upgrade to X 10.9 or did you do a full install?

Also, were your files, pictures, etc on that external drive or the internal drive?


Customer: replied 3 years ago.

All my files were on internal and on external Passport



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.

yes



Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=58d24898-1b93-455e-9882-90edf62d2de4

Customer: replied 3 years ago.

Nothing is happening


What happens when you open the downloads window and double click the Elsinore file, allowing it to run?

If that doesn't work, please, continue below.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

850-046-720






I look forward to your next message or your rating below.

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If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason Jones and 2 other Mac Specialists are ready to help you