Hi, and welcome! My name is XXXXX XXXXX X am excited to get started with you.So I cam better assist you with your issue, I will need additional information. Is your entire computer slow or are you referring to just your mail application?
the entire computer the rainbos circle keeps going around and around
Thank you for the additional information. Normally when computers run slow, there may be an issue with the hard drive or you may be running low on space
What operating system are you running
Ok lets first check your hard drive. Click on the magnifying glass in the upper right corner and type in Disk utility
ok do i leave this page it is asking
It should not ask to leave this page if you are opening an application on your computer
Are you sure you are not trying to open a new tab or page in safari
ok what next
Click on Macintosh HD in the left column and then choose verify disk located at the bottom
Did it state that macintosh HD was ok or did it return an error?
At the bottom right corner, you will see information about your hard drive size. What is listed under available?
Well your hard drive checks out fine and you have more than enough data available. It sounds like the issue may be related to your operating system which an easily be fixed by re-installing. Before we do that, lets check to see if you may be behind in updates. Click on the apple logo in the upper left corner and choose software updates
Which updates are available?
Last question before we re-install your operating system. Do you experience the color wheel while using the internet? Or does it occur even when your are not using applications that require internet connection?
i don't recall also with my ipad and iphone i have to turn odd apps do i need to do that with the mac
When you say "Turn odd apps" what were you referring to?
"off" clicking twice and they appear
So you have to turn apps off on your iphone and iPad? Im not sure I understand what you mean by clicking twice and they appear. Can you elaborate?
Sure. We can certainly focus back on your Mac. Is there another computer that you can resume this chat from. You can also use your iPad.
yes my ipad
Ok there should be a link from JustAnswer in your inbox. Click on the link to pull up the chat on your iPad
Great. Now just to make sure. Can you close safari on your computer and then open it up again. Also open up your mail applications. Let me know where you see the spinning ball
Ha ha of course not. When you need it to spin, it wont. Lets go ahead and re-install 10.8. This will not erase any of your data, it only re-installed the operating system. To do this, restart your computer. As soon as your computer restarts, immediately press and hold Command+R
You may not have held the buttons down long enough. It may be easier to power down your machine first. Power off your iMac. As soon as you hit the power button. Immediately press and hold both Command+R keys. Continue to hold both buttons until the apple logo appears.
Are you still having difficulties booting into the recovery partition?
Ok good that means you booted correctly. Before you do that, do you see where it says disk utilities
It should be the last option
Ok, go ahead and click on it
It will look just like it did before.Select macintosh HD again, but this time choose repair permissions
Let me know as soon as it is done
Next, exit out of disk utility (click red circle in upper left corner) You should be right back at the main screen
Choose Re-install Mac OS X
It will be the second option
Click on the Wifi signal in the upper right corner. Choose your wireless network. If it requires a password, enter it
Do you know the password XXXXX your wireless network?
It depends on your wireless network speed. It normally takes about 45 mins. You certainly do not have to stare at the screen :) Check back with me in about 45 mins to give me an update
You will need to take note exactly when you see the spinning wheel. If it only happens in Mail or safari, It may be related to internet connectivity issues. Lets wait until the re-installation is complete before we troubleshoot further
Chat with you soon
Ok next, you will need to run software updates so you are back to where you where before. Click on the apple logo in the upper left corner and choose software updates
You may also need to run it a few more times. when it is done updating all, check for updates again. So far any sign of the spinning wheel?
Good to know, just to make sure before we end, would you like to try out your iMac the rest of the evening and report back tomorrow?
Yes continue all of your updates until it says you do not have any updates available
Fantastic.. You are all set! As mentioned earlier, do you feel more comfortable to test it out for the rest of the even or even tomorrow just to confirm your issue is resolved?
The re-installation is actually complete. If you have not gotten the spinning wheel, it means the issue may have been with corrupt files in your old operating system. Re-installing it installs new system files
You are very welcome. I also appreciate your patience as well. Have a fantastic rest of your day :)