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How did you transfer the photos from your 4s to your 5s?
my service provder did it
Ok, do you still have access to the 4s or was it traded in?
it was tradded in
Ah, ok. Have you attempted to contact the store and see if they wiped/sent it off yet?
yes and they said they had already wiped it
Ah, ok. Hrm. When you say you clicked Restore, I assume it was at the point where it asks if you want to set the phone up as a new device or restore from a backup, correct?
Ok, it shouldn't have wiped anything off unless you completed the restore process (it would've asked you from when). But if they are gone, I assume you did follow through.
it only wiped off the photos all my contacts were still there
Do you have iCloud setup on the new device?
I have 0 photos now
Go into Settings app > iCloud > Storage & Backup > Manage Storage.
Do you see two devices there?
Or just one?
yes I have 3
I have my Ipad my current phone and im guessing an old backup maybe
Ok, can you tap the one you think is old and tell me the Latest Backup date?
it says never
That sounds like your new iPhone
So, you have your iPad, an iPhone that says "This iPhone" and a third iPhone that has no backup date?
Just making sure.
yes that is correct
Interesting. The one that has no backup date - what is the size?
Ok, what is the latest backup of "This iPhone"?
That might have your photos. Below, look at Camera Roll - what is the size?
Damn, What is the backup size at the top?
Yeah, thats a clean iPhone backup
So it never backed up after the photos were transferred over
next backup size is 11.1 MB
Are the photos on your iPad?
no I use my Ipad for work so I never turned that feature on
Hrm, sadly, I think we may have exhausted our options. Without having the original iPhone, we cannot get them from there. The new iPhone was restored so they were deleted. The latest backup on iCloud does not contain them..
And for Photo Stream to work, the device would've already needed to be part of your iCloud account to receive the photos.
oh man I feel sick to my stomach
Let's check one more thing,
Did you ever back your old iPhone up to the computer
yes but the last time was back in may. I usually upload my phots on to my comp on a regular basis but for some reason it have been about 4 weeks since I did that last so all the photos from the last 4 weeks are the ones i dont have
Ah, ok. I was going to suggest checking that. If you open iTunes, go to the preferences, there is a device tab (sorry, don't have it in front of me at the moment). It shows any backups that might be kept and their dates.
yes I have 4 in there one for my Ipad and 3 for my phone one from yesterday one from jan and one from may
Hrm wonder if the one from yesterday is empty as well
When you chose to restore, do you remember if it was the backup from yesterday?
I seem to think it would be because the other two (Jan, May) would've had photos.
no it was from may I didnt even pay attention to the date
Ok. You can try restoring to the backup from yesterday and see if it is empty or not.
So, connect your iPhone, choose it in iTunes. There is a Backups tab that appears (I believe). You should be able to restore from the one from yesterday.
If Backups is grayed out, you may need to turn off iCloud backup first.
ok it let me restore it
my phone is restarting now
nope no photos
Ah, that sucks :(
I had a feeling about that, though.
I believe we have exhausted all of our options at this point.
ok well thanks for your help anyway
No problem. Sorry that I couldn't help. I know what it is like to lose data.
thanks ok its tottally my fault enjoy the rest of your day
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