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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 1624
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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hello, i installed the software updates and after 7 hours of

Resolved Question:

hello, i installed the software updates and after 7 hours of not restarting I Forced reeboot. Now the computer works but Finder will not respond or launch...
is there something I can do?
Submitted: 10 months ago.
Category: Mac
Expert:  Kamil Anwar replied 10 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.

Kamil Anwar :

Can you open Utilities -> Terminal please

Customer:

I'm sorry, I can't open utilities, I can´t open finder, and i don't have utilities on the dock

Kamil Anwar :

Try this:

Kamil Anwar :

⌘Space, enter Ter, then enter

Customer:

ok it worked, thanks...

Kamil Anwar :

Great.

Kamil Anwar :

Once the terminal is open, type the command below exactly as below:


find ~ -type f -name .DS_Store -delete

Customer:

done

Kamil Anwar :

Hit Enter

Customer:

done

Kamil Anwar :

Check if finder opens now

Customer:

no, it says it can't be opened... and then -10810

Kamil Anwar :

Can you type the exact message it is saying

Customer:

The application Finder.app can't be opened.

Customer:

-10810

Kamil Anwar :

What version is the Mac OS?

Customer:

10.6.8

Kamil Anwar :

Can you tell me if the error 10810 appeared for the first time after we did the command on terminal?

Customer:

no... it happened right after I rebooted, after the 7 hours of "restart" after the software update

Kamil Anwar :

Please type the command below in terminal then press Enter

Kamil Anwar :

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Customer:

done

Kamil Anwar :

Did it open Finder or return a result on terminal?

Customer:

it opened finder

Customer:

but

Customer:

the "forced quit" finder windows are still there

Customer:

and the beach ball appears

Kamil Anwar :

Type: sudo killall Finder Dock

Customer:

done

Kamil Anwar :

After you type that, please update with the results.

Kamil Anwar :

Are there any external drives attached?

Customer:

yes

Kamil Anwar :

Please remove the external drives

Kamil Anwar :

Now in terminal type the command below:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -seed -rfv -all user, system, local

Customer:

ok done

Kamil Anwar :

What did it say on the terminal after you typed that command?

Customer:

nothing

Kamil Anwar :

Can you now restart the system and try to launch the finder again

Customer:

ok.. and how can I reach you again?

Kamil Anwar :

You can log back in to JustAnswer.com then Click on My Questions and Chose this Question

Customer:

ok

Customer:

thanks

Kamil Anwar :

You're welcome.

Customer:

hello

Customer:

finder still has the beachball on

Kamil Anwar :

Is it possible to provide a screenshot?

Customer:

the thing is it saves it on the desktop

Customer:

and

Customer:

I cant access finder..

Kamil Anwar :

The Launch Service feature is corrupted.

Kamil Anwar :

Can you open terminal again please

Customer:

sure

Customer:

done

Kamil Anwar :

type pwd and reply with the output

Customer:

/Users/fabiolaruiz-ortega

Kamil Anwar :

type

Kamil Anwar :

rm -rf /Users/fabiolaruiz-ortega/Library/Preferences/com.apple.LaunchServices.plist

Kamil Anwar :

Hit Enter

Kamil Anwar :

Then type:

Kamil Anwar :

rm -rf /Users/fabiolaruiz-ortega/Library/Preferences/com.apple.LaunchServices.QuarantineEvents

Customer:

and hit enter?

Kamil Anwar :

yes

Customer:

done

Kamil Anwar :

Now try again

Customer:

there still is a beach ball

Customer:

do i force quit and start finder again?

Kamil Anwar :

Yes

Customer:

ok so finder is no longer running but the window is still there

Customer:

with the beach ball

Kamil Anwar :

Can you create a new account then use that account to login to Mac and try running the Finder

Kamil Anwar :

Before you do that, let's try one more approach.

Kamil Anwar :

Can you download OnyX by Clicking Here

Customer:

what is Onyx?

Kamil Anwar :

After the OnyX has been downloaded, run it.

Kamil Anwar :

Utility to repair/optimize Mac

Kamil Anwar :

After downloading it, Run it.

Kamil Anwar :

Click the Maintenance Tab on top.


Then select Rebuild Tab.


Place a check on LaunchServices.


Click on Execute.

Customer:

ok, it'll take a while to download

Kamil Anwar :

No worries, i'll be here.

Customer:

ok, thanks

Kamil Anwar :

Any update?

Customer:

sorry, I restarted the mac and it took a while

Customer:

it all seems ok for now

Customer:

finder is now working

Customer:

thank you...

Customer:

would you mind if by some reason it faisl again, if I get back to you tomorrow morning?

Customer:

*fails

Kamil Anwar :

You can get back to me any time.

Kamil Anwar :

It shouldnt fail again apparently.

Kamil Anwar :

Sorry, i had to leave but now i am back.

Kamil Anwar :

Please remember to rate my answer by clicking on the smiley icon, you can still come back to me even after rating.

Kamil Anwar :

I will be back shortly.

Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 1624
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 3 other Mac Specialists are ready to help you
Expert:  Kamil Anwar replied 10 months ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Kamil Anwar replied 10 months ago.
Hi Fa,

Thank you for letting me know. It should not be failing now, if it does you can come back to me.

And if you can rate my answer, that will be appreciated.

Thanks
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 1624
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 3 other Mac Specialists are ready to help you

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