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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6617
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My western digital hardrive is working fine but my usb port

Customer Question

My western digital hardrive is working fine but my usb port on the mac is not working, so I went to go buy a lacie hardrive that has firewire and my mac also does not read that, can you help me fix the problem so all my ports work?
Submitted: 10 months ago.
Category: Mac
Expert:  Dustin replied 10 months ago.
Welcome, my name is XXXXX XXXXX I will assist you today!

I dont want to make any hasty diagnosis. So before we attempt any repairs, I would like to ask you some questions first.

Starting with your mac, can you click the word apple at the top left of your screen, then click about this mac, and tell me what version you have.

Also, the macbook itself, can you look on the bottom of it and find t he model number..

Thanks!

Dustin S.
Customer: replied 10 months ago.

version 10.7.5


model # XXXXX

Expert:  Dustin replied 10 months ago.
Can you locate the serial number t his way?

http://support.apple.com/kb/HT1529

Thanks!
Customer: replied 10 months ago.
Relist: Answer quality.
Expert:  Mike replied 10 months ago.
Please plug in the Firewire drive and then go to Applications / Utilities and open Disk Utility do you see the drive device listed on the left?
Customer: replied 10 months ago.

yes i see the drive on the left

Expert:  Mike replied 10 months ago.
Ok do you see something under that indented? If so select that and then at the bottom tell me what it says next to Format.
Customer: replied 10 months ago.

MS-DOS (FAT32)

Expert:  Mike replied 10 months ago.
Ok the problem is not with your ports.... it is that the drives you are buying are formatted for Windows which the Mac can't read. No problem though, all you have to do is select the device again and then the Erase tab on the right, choose Format Mac OS Extended (Journaled) and click on Erase. You can now use the drive on your Mac.
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6617
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and other Mac Specialists are ready to help you
Expert:  Mike replied 10 months ago.
I removed your duplicate post so you are not charged again. Please select the first icon in the Dock the Finder then at the top of the sceeen go to Finder/Preferences/General and there check what items you want to appear on the desktop. Including External Hard drives. Let me know.
Customer: replied 10 months ago.

can you view my computer from where you are and help me that way

Expert:  Mike replied 10 months ago.
Yes.

Click the following link: http://www.join.me

Click the Orange Circle with the play button in the box that says SHARE or START MEETING.

When the download is finished click on it and allow the remote app to run.

Once it is finished, please reply to me with the 9 digit number that appears on the top of your screen.
Customer: replied 10 months ago.

536-793-638

Expert:  Mike replied 10 months ago.
I am looking at you screen please minimize your browser.
Expert:  Mike replied 10 months ago.
Any more questions you can ask for me here:

mikethemacmedic.com

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