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Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. It looks like you have forgotten to put a period (.) between support and apple in the website support.apple.com/kb/HT4083I have put it in a clickable website address link for you, so you do not have to type. Please click on the website below in order to get the link you want:http://support.apple.com/kb/HT4083
(If you have to type, then make sure to to put two dots, one between support and apple, and one between apple and com
Does that work? Please let me know; I will help further if there is still any issue. Thank you very much
Yes, that works. Thank you.