Hello my name is XXXXX XXXXX I will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.
Have you tried running Disk Utility and perform a repair permissions?
I am not sure if I did that - I tried a lot of things couple of weeks ago but I don't recollect nor did I recall all my try-outs. I did most of the things that people recommended when I googled about my problem. So, maybe I need to go step by stap
shall i try Disk utility?
It should be in Finder, Utilities
Actually Finder then Applications then utilities then Disk Utility
checked 'repair disk' under 'first aid' -- partition map appears to be OK is the message
So you did that just now or did this before?
i did that now
it just takes seconds to get that answer
Did you click the verify then repair?
yes, done that too
Are you on the computer that has the problem or are you using another computer to chat with me on?
no i'm working seperately on another computer to chat with you
OK great. This way I wont loose you then
I would like to do a PRAM reset on the computer now.
how do I do that please?
I usually do this twice
Was you able to do this?
going through the cycle a second time
Sorry about that. I think the website was acting up a bit. I could not get your response
I just mentioned that I was going through the two cycles - takes a while...
Ok after the second one let it boot up. I have another thing I want to do and see if this will get this loading faster.
How old is this MAC?
Do you still have the two DVD's that came with it?
it's a MacBookPro late 2011 - took me a while but I have recuperated the two DVD's that came with the MAC
Ok I have one last thing I want to try before we go to the next step
Also, it may be relevant that about a year ago, I exchanged my DVD player for an extra 750 Gb hard drive, and recuperated my DVD player that I can now use as an external DVD drive
The second PRAM has now been completed
With the computer up and running I want you to do the following.
1) go to your preferences and select "startup disk" - select your internal drive with OSX on it.
3) immediately after restart sound (the Mac "aaaaaah" sound) hold down ALT until you get the boot menu screen.
4) again select your internal drive with OSX and boot
let me know after this if it is faster at booting up
for what it's worth, every time that I reboot, there's the fan sound for about 15 secs, than that sound disappears to remain silent for about 5 minutes while the apple dark logo is on the grey screen together with a circulating busy indicator. After those 5 minutes, the hissing sound of the fan sound comes on again, and it appears that only then the reboot process continues. As if the reboot process takes a break for 5 minutes in the middle..
so doing the last step did not help
no, it is still going through its 6 minutes cycle..
Ok lets put the MAC OSX disk in the computer and reboot
I want to boot to the DVD
sorry took me a minute to find my instructions
does that mean I have to "install Mac OS X" from that DVD?
No I want to try the repair disk before we go that far
oops sorry, now I'm reading your instructions
it seems to go to the full installation, asking me first for the language...; that's normal?
it's a snow leopard installation
do you get to the screen where you see First Aid
the boot hard drive volume.. I have bootcamp, and macintosh HD - i suspect i take the macintosh HD to repair disk, right?
mmm... estimated time: 20+ minutes...
that is fine
unless you have to go somewhere
it is possible that in my previous use of the repair disk, i didn't take the right folder to repair disk on..
no problem - coffee will help get me (us) through, right?
Correct lol. I need a refill myself
but time goes fast - it now mentions 11 minutes..
that is a good thing
finished: the volume Macintosh HD appears to be OK (in green)
Well lets see how it boots up. If this does not boot up ok then I will have to recommend a new installation. But you will want to back up your important things before doing that
boot up normal, not from DVD?
you said you have bootcamp on this or is that on another drive
i have a partition on my HD for windows - I rarely use it but it's still there. I use it seldomly for one or two Windows applications that have no Mac equivalent. It never gave me a problem in the past and I haven't used it for maybe a year or so. This startup problem started about half a year ago - but I don't exactly remember that. I usulally leave my Mac on..
It is still going through a long startup routine (3 minutes now..)
.. and not finished yet
Ok sounds like we did not fix it then
You said you have an external drive you can backup your important things to correct?
yes, I have an "external" 750Gb inside the MacBook Pro + I use external time machine on a Time Capsule
I guess my question is this. If we do a install of MAC OSX it has the option to erase the drive. Will this erase you bootcamp or will it only erase the partition that the Macintosh HD is on
Important: This step will completely erase your hard drive. If you have installed Microsoft Windows using Boot Camp, or have multiple partitions, this procedure will erase the partition you select.
This came with the instructions so I read this as it would leave the bootcamp with windows alone.
;-) you tell me...; I have already upgraded OSX a couple of times as I started of with mountain Lion.. and it never touched my bootcamp or windows partition. On the other hand, I could copy the little files on the windows partition.
It never hurts to backup and be safe
If it erases my partition, what do I have to back up, how do I do this best - how am i ensured that all the settings/preferences of all my applications are not lost...??
and what about all those applications themselves?
(feeling a bit uneasy with the word "erase")
It should only erase the Macintosh HD partition. This will erase it and put it back to stock Mac OSX. If you have any third party software you would have to reinstall them. If you have files like documents, music, photo's you will want to back those up to your external HD
When your done you copy your files back
this is the instruction for you to look at.
I use a whole lot of applications, - that will mean a terrible amount of work to first identify in advance all the sources from with to reinstall. I'm not sure that the 6 minutes start-up inconvenience outweighs the possibly great inconveniences from reestablishing my good working computer-status now (once it has rebooted)
If your not comfortable with doing this then I will suggest you setup an appointment with the Apple store to allow them to do it for you.
I agree with you
i follow you; unfortunately I do not live in a country with an apple store ;-(
Let me research this a little more and see if we are out of options now.
You believe that this reinstallation is probably the only way out of this problem?
Usually in my line of work the cause is either hardware or software. When you troubleshoot the software as far as you can go then you have to blame it on hardware.
I am still looking here to make sure I did not overlook anything
you said this is a Macbook Pro late 2011 is that correct?
I was wrong, I checked it now it' s officially a 13-inch Mid 2010 model
oh ok thank you
How full is your Macintosh HD
it is a 250 GB HD and it has 50 Gb free
They say never go over 70 percent full on a HD
this will cause the computer to slow down on bootup
I can easily get to below 70 % with a cleanup effort, and I shall try that over the w-e, but I doubt strongly that this will have that kind of an effect on the boot up. I have been close to 90% about a year a go and the bootup was about 1 minute then..
I just found another idea that I never came across before. I think its worth the try
But i shall clean up the disk
Open "Font Book" in your Apps folder, wait for the 'All' list to populate. If you see any font names with a black bullet point to the right, that is a duplicate font. At this point you can click any font name in the list, then 'select all' there is a 'resolve duplicates' from the edit window, this should happen quickly. Log-out or restart
there are no duplicate fonts
I can hear that..
I am still reading up here
just thinking about reinstalling: my DVD is for snow leopard, so if I reinstall Leopard, how ill I be be able to get back to my mountain Lion ?
you did an update to get to mountain lion?
have you booted in to safe mode yet?
yes, i updated to mountain lion
remind me of booting in safe mode please
you hold down the shift key when you start up the computer. It will go in to safe mode.
when you bought the upgrade to mountain you must of bought it through the apple store. So it should save your downloads
yep, i bought it through apple store
I also found a way you can make a bootable DVD or thumb drive to install mountain
from the files you downloaded from the update
let me know if safe mode boots faster\
safe mode startup showed a bar at the bottom for about 3 minutes, then the bar disappeared and only after again about 7 or even more minutes the reboot is completed...
Sounds like the Harddrive is either fragmented or getting wore out
is there a defragmentation possibility (i used to do that in Windows.. in the old days)
it still is on PC but not built in the Mac
I am seeing where someone did a backup of their Mountain Lion via time capsule. Then did a restore of that same backup and claims that is the same way as defragging the HD
I am not seeing any free defrag software out there
are you inclined to believe that my HD is deteriorating and that this could possibly the reason for these problems? Please note that while on, the computer works great, but I have recently had problems with corrupted data when the computer automatically shut down due to running out of power. I thought that the latter was because of these unexpected shut downs, not of a deteriorating hard disk
I was explaining that could be an option that the harddrive is getting tired. The only true was to know this would be to do a restore from time machine backup. And then see how it reacts. If you are getting corruption from the computer being shutdown then that would def point out the problem.
If I was in your shoes I would do a backup to time machine then do a restore. See if this speeds up the computer. If so then you know that corruption was the issue
If it does not then you might want to think about replacing the HD
It goes back to me saying you troubleshoot software to the very end then declare it to be hardware
that is because restoring from time machine essentially also defragments?
and you do not loose any of your information that you backed up
i'll have to try some of that, but for now - it's dinner time here - so i have to shut down myself now ..
when the restore comes back it puts all the files back in order
Ok let me give you a few webpages to look at
ok, but you recommend a full hard disk restore, right?
Just a restore of your Macinstosh HD should do it'
those two link are a complete clean install not the restore method
here is the video on how to do a restore to defrag the computer
Just do a new backup via timemachine
restart the computer hole down the command and R key
this will get you in where you can do an install and restore from your backup
Enjoy your dinner and keep me posted
ok, thanks for your help so-far
No problem that is what we are here for
http://support.apple.com/kb/PH11192 this is the support article for you to look at as well
I am curious what decision you made on trying to fix this problem. Or are you going to just leave it as it is?
I am more than pleased to let you know that the Macintosh HD restore (and defragmentation) has totally solved the issue. I just clocked the startup at less than 50 seconds! wow - feels good ;-)
thank you so much for an excellent service!
Sorry it took so long to get back with you. My Internet was down for a moment. Good ole Time Warner.
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i get the message that "your expert has not finished answering. After you received an answer, you can submit a rating .."
so i'm waiting for that possibility to give you a rating
Oops that was my bad. I forgot to allow this question to be rated.
You should be able to rate me now
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