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Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 5477
Experience:  4 years Mac Specialist, Apple Certified.
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I have a Mac with Parallels and Windows 7 installed. My windows

Customer Question

I have a Mac with Parallels and Windows 7 installed. My windows installation is infected with antivirus pro malware and I need help to remove it
Submitted: 1 year ago.
Category: Mac
Expert:  Cris replied 1 year ago.
Hi,

Thanks for asking your question, my name is XXXXX XXXXX I'll be glad to assist you.

Have you tried running malwarebytes?
Customer: replied 1 year ago.

No

Expert:  Cris replied 1 year ago.
OK,

Please download malwarebytes through windows.It is a free and very effective virus scan software.

You can use the site below, when you reach the site click on Download Installer then Run.

The site will install the software for you. Then you will have the Malwarebytes icon on your desktop. Open it, click on Yes to update the database then run a Quick Scan.

Remove any infected objects that are found by the software. If prompted to restart, restart Windows.

http://ninite.com/malwarebytes

Let me know how you make out. Reply back to me BEFORE selecting any negative rating. I will answer your follow ups..
Customer: replied 1 year ago.

Is there anyway you can remotely login to my computer and fix it because I tried to download the software through Windows and it did not work for me. The virus interferes so badly with my internet explorer that it cuts my screen and access to commands

Expert:  Cris replied 1 year ago.
Please use the link to reach join.me when you do click on Start meeting. Run the software and a window will appear at the top your screen (orange join.me window).

It will display a 9-digit session number please reply back to me with it so I can join.

Click here>>>http://join.me
Customer: replied 1 year ago.

the number is: 734-608-221


Should I do anything else at this point?

Expert:  Cris replied 1 year ago.
Virus has been removed via remote session.
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 5477
Experience: 4 years Mac Specialist, Apple Certified.
Cris and 5 other Mac Specialists are ready to help you
Expert:  Cris replied 12 months ago.
Hi Kathy,

I'm just following up with you to see how everything is going.

If in the future you have any further questions please save my site profile. So you can reach me directly.

www.ITCrisAnswers.com


Let me know,
Cris
Customer: replied 12 months ago.

Thank you Cris for following up with me. Everything works perfect now. If I have any additional issues with my Mac I will definitely contact you. Thanks for your help.


 


Kathy Fleischmann

Expert:  Cris replied 12 months ago.
Hi Kathy,

Excellent! Very glad to hear that.

Thank you,
Cris

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