How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2344
Experience:  20+ years in the computer/Mac industry
60674955
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I can not receive any e-mail however, I can send e-mail. Thank

Resolved Question:

I can not receive any e-mail however, I can send e-mail.
Thank you
Gus
Submitted: 11 months ago.
Category: Mac
Expert:  John T. F. replied 11 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Has this worked previously, is it a new issue, or are you setting up a new account?

Thanks,
John
Customer: replied 11 months ago.

John -
This is a new issue. I can receive e-mail on the desk top but not the I-pad
Expert:  John T. F. replied 11 months ago.
Thanks, Gus.

Who is your email provider?

Customer: replied 11 months ago.

John - I am a big dummy when it comes to this thing. I think that would be AOL?
Expert:  John T. F. replied 11 months ago.
Okay, no worries!

The easiest thing may be to recreate the account.

From the home screen, tap Settings.

tap Mail, Contacts Calendars.

From the Accounts section, tap your troublesome email account.

tap Delete Account.

tap Delete button.

Next, re-add the account;

In the Accounts section, Tap Add Account.

tap your email provider (AOL, for example)

Follow the onscreen steps and provide the required information to configure your account.

Once the account has been completed, test that it works properly.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John
Customer: replied 11 months ago.

John -
that did not seem to work. I get a message, the user name or password XXXXX "imap.aol.com" is incorrect. It also appears that I have lost all my notes
Expert:  John T. F. replied 11 months ago.
Your notes should return once the account is successfully created.

Are you able to sign into AOL mail via their website?

Customer: replied 11 months ago.

John -
I'm sorry, but i don't know what that means. But I tried to open the I-pad to get e-mail but the message I get is - user name or password XXXXX XXXXX
Expert:  John T. F. replied 11 months ago.
Go to the Aol.com website on your computer. You should see an option to sign in to check your mail.
Customer: replied 11 months ago.

John -
I went to AOL and am able to open my e-mail. As a matter of fact all your comments aare also on the desk top.
Expert:  John T. F. replied 11 months ago.
Ok are you able to browse the web and do other things on the internet on the iPad?
Customer: replied 11 months ago.

John - Yes, I just went to google and ask how old is the grand canyon
Expert:  John T. F. replied 11 months ago.
Ok good. If you now visit aol.com via the web browser on the iPad are you able to sign in?
Customer: replied 11 months ago.

John -
No, I get a message - "incorrect user name or password"
Expert:  John T. F. replied 11 months ago.
Ok

Are you using complete email address as user name?
Customer: replied 11 months ago.

John -
Yes,XXXXX@XXXXXX.XXX
Expert:  John T. F. replied 11 months ago.
Ok


From the home screen, tap Settings.

tap Mail, Contacts Calendars.

From the Accounts section, tap your troublesome email account.

tap Delete Account.

tap Delete button.

Press home button

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top) and Home button (on the front) together for around 10 seconds.

When the Apple logo appears, release both buttons.

The next thing you should see are the Apple logo followed by the home screen a few minutes later.

Now try signing back into the AOL mail sue via the Safari web browser.

Any improvement?

John
Customer: replied 11 months ago.

John
I got to the email and there is no message showing. However, Ther are no email past this past Tuesday showing.
Customer: replied 11 months ago.

John
It appears my reply may not have been sent.
I was able to get into e mail and there is no message about incorrect user name or password. However, there are no emails showing past those received beyond this past Tuesday.
Expert:  John T. F. replied 11 months ago.
Alright, progress. :-)


From the home screen, tap Settings.

tap Mail, Contacts Calendars.

In the Accounts section, Tap Add Account.

tap your email provider (AOL, for example)

Follow the onscreen steps and provide the required information to configure your account. Use the exact same username and password XXXXX you did in the browser.

Once the account has been completed, test that it works properly.

John
Customer: replied 11 months ago.

John
Again the message .......user name or password XXXXX " IMAP.aol.com" is incorrect
Expert:  John T. F. replied 11 months ago.
Okay, when you are setting up the Account, and you choose AOL;

After, entering your name, address, password XXXXX description I believe it asks you to press Next. Does it ask for any other information than what I mentioned above or does it immediately go to the incorrect name/password XXXXX?

Customer: replied 11 months ago.

John
When I tap "next" the incorrect message comes up
Expert:  John T. F. replied 11 months ago.
Alright.

Does your email address end in aol.com (in other words, after the @ sign is it just aol.com)?
Customer: replied 11 months ago.

John
Yes
Expert:  John T. F. replied 11 months ago.
Thanks,

tap Settings

tap General

tap About

Look for Version. Can you tell me the number it lists?

Customer: replied 11 months ago.

John
Version number is. 7.2 (11A501)
Expert:  John T. F. replied 11 months ago.
Can you double check that version please? Is it 7.0.2?

Customer: replied 11 months ago.

John
I am sorry ..... You are correct .....it is 7.2.0
Expert:  John T. F. replied 11 months ago.
Thanks,

Is this iPad using wi-fi only or does it also have a cellular network connection?
Customer: replied 11 months ago.

John
It must have access wi fi. I hope this answers your question
Expert:  John T. F. replied 11 months ago.
Yes, thanks.

This is a curious issue.

Let's try setting up the account manually.

From the home screen, tap Settings.

tap “Mail Contacts, Calendars”

From the Accounts section, tap the email account you wish to remove.

tap “Delete Account”.

tap “Delete” to confirm.

TO ADD ACCOUNT

add the account;

In Settings > “Mail Contacts, Calendars”…

In the Accounts section, Tap “Add Account”.

tap "Other"

Follow the onscreen steps and provide the required information to configure your account. In the boxes provided you should enter your name, complete email address, password, and a description of the account.

For other questions, use data listed below:

IMAP Username: your complete email address
Incoming Mail Server: imap.aol.com
SMTP Outgoing Server Address: smtp.aol.com Set the port to 587
SMTP Username: your complete email address
SMTP Password: password XXXXX use to login to Mail

Once you’ve entered your information, in the top right, tap Next.

After your account has been verified, in the top right, tap Save. (Note: Make sure that the Mail option is turned ON.)

When the account setup has been completed, test that it works properly.

John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2344
Experience: 20+ years in the computer/Mac industry
John T. F. and 5 other Mac Specialists are ready to help you
Customer: replied 11 months ago.

John
It still comes up aol is incorrect.
John I' m afraid I am just not capable of doing what is required. Can I make an appointment to bring the iPad into the local apple store where someone can do what I am not capable of doing. There is a store in Albany, NY that is convent to me. Could you set me up with an appointment.
Thank you for all your help, John.
Expert:  John T. F. replied 11 months ago.
It seems like you are indeed having a rather odd issue. If you can sign into AOL via the web browser then the Mail app should function properly, as well.

I do not have the ability to set up an appointment for you but I can offer the additional service of looking up the phone number and address of the Albany, NY Store, if you would like.

Thanks,
John

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified