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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6728
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Hello MY MacBook air wont boot up It shows a greyish screen

Resolved Question:

Hello MY MacBook air wont boot up It shows a greyish screen with a file folder with a question mark can I buy a toot to recover data from it
Submitted: 11 months ago.
Category: Mac
Expert:  Mike replied 11 months ago.
Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.
Expert:  Mike replied 11 months ago.
If that is what you already tried, then do you have the USB external drive?
Customer: replied 11 months ago.


What kind of USB drive do I need?


 

Expert:  Mike replied 11 months ago.
Any external USB drive will work... it would be easier for you if it was preformatted for Mac but you can always do that yourself using the Disk Utility. Let me know.
Customer: replied 11 months ago.

I have a USB thumb drive or those little flash drives. Is that it or something else?

Expert:  Mike replied 11 months ago.
Sorry I got confused I meant the USB optical DVD drive
Customer: replied 11 months ago.

yes I do have that

Expert:  Mike replied 11 months ago.
Do you know what system version you were runnning?
Customer: replied 11 months ago.


OS 10.8 something Mountain Lion

Expert:  Mike replied 11 months ago.

Ok unfortunately with Mountain Lion if you can't boot to Recovery HD using Command - R there is no ML DVD to startup from. Try this, reboot and hold Shift key until you see the Apple Logo. It will attempt repairs if necessary. If you get to the login screen login and then restart the normal way. If that doesn't work then I'm afraid you will need to take it in to Apple.... the drive may have failed.

Customer: replied 11 months ago.


Apple has not been helpful. They just want to replace the SSD and call it good. I was hoping to recover some data. Thank you.

Expert:  Mike replied 11 months ago.
I'm afraid that is sometimes all you can do. I suggest you get a Time Machine backup so this does not happen again. We all learn the hard way at some point. Good luck
Customer: replied 11 months ago.


That is a good idea. Thanks for the advice. Fortunately I did not lose a lot of stuff. I guess I would just feel more secure if I could look at it again. :-) But, I think my major stuff is safe. I appreciate your help.


 


Have you found a lot of people having the same trouble with this device?

Expert:  Mike replied 11 months ago.
Yes the first SSDs were very unreliable. I have three backups. Good luck
Customer: replied 11 months ago.


I bought this one 10 months ago. Is that in the category of first ones?

Expert:  Mike replied 11 months ago.
No that should be second or third generation but I see it all the time. I assume they covered the repairs for free then? Backups are necessary regardless. ALL hard drives fail eventually. I suggest an Apple Time Capsule it backs up over WiFi.
Customer: replied 11 months ago.

Yes they will replace it for free. Not sure if they will do it when it fails in another few months. This is my first experience with Apple. I love the device but I am a little gun shy now. I had better luck with Microsoft. Thanks for your help.

Expert:  Mike replied 11 months ago.
See if you can get Applecare it covers it for another 2 years
Customer: replied 11 months ago.


I will do that. Thanks

Expert:  Mike replied 11 months ago.
Ok.

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Mike, Mac Medic
Category: Mac
Satisfied Customers: 6728
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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