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Hello Karen! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Does it have a touch screen? Can you please click on the website below to see all the iPod models / names, then let me know your exact iPod model?http://support.apple.com/kb/HT1353Please let me know. Thank you,
It is ipod Touch 4, it is my granddaughter's who is 10.
It looks like a FCX and something else underneath the 8gb sign.
Thank you. Please press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please let me know. Thank you