Hello Edward! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you remember the password XXXXX? Is it the 4-digit passcode/password?Do you have windows xp, vista, or 7, or 8, or mac computer?Do you have the iTunes program installed/working on your computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please let me know. Thank you,
I thought the password XXXXX was a 4 didget code 1269
I have windows XP
I do not have Itunes installed on my computer.
We can do a remote session
Thank you. The website again is:http://22.214.171.124:8040/?Session=0e0444cc-91b1-4f7c-b774-3d493435c606