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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 2337
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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ccannot download updates on Ipad. telling me to go to Itunes.

Resolved Question:

ccannot download updates on Ipad. telling me to go to Itunes. I did but still not fixed. Says to open automatic download???
Submitted: 1 year ago.
Category: Mac
Expert:  Kamil Anwar replied 1 year ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.

Kamil Anwar :

Please follow the instructions below and let me know if that helps.

Kamil Anwar :

On your iPad:



  1. Tap Settings > iTunes & App Stores on your device.

  2. Tap Sign In if you're not already signed in to the iTunes Store.

  3. Enter your Apple ID and password.

  4. Tap to enable or disable Automatic Downloads for each content type.

Kamil Anwar :

Please let me know if that helps.

Customer:

I dont see automatic d/l

Customer:

Where is the auto d/l?

Kamil Anwar :

I am going to send an image, please wait.

Customer:

ok

Kamil Anwar :

ios
Full Size Image

Kamil Anwar :

Can you tell me if yours has the same view?

Customer:

I see manage?

Kamil Anwar :

Please tell me what the top line reads on your iPad

Customer:

Account settings

Kamil Anwar :

Can we start over step by step again

Customer:

ok

Kamil Anwar :

Thanks

Kamil Anwar :

Please wait - I'll bring my iPad up too

Customer:

my main problem seem to be getting the password XXXXX Itunes. Does that make sense?

Kamil Anwar :

That means you've lost the password XXXXX your apple iTunes, correct?

Customer:

can you call me instead of typing

Kamil Anwar :

We are not allowed to call.

Customer:

oh it gave me a choice

Customer:

ok, i guess i did lose passwordin Itunes. dont know how to get it back

Kamil Anwar :

No problem.

Kamil Anwar :

I will tell you how to get it back and reset it.

Customer:

You are correct that i lost the password XXXXX Itunes. How did that happen and how do I get it back?

Customer:

ok thank you

Kamil Anwar :

Please Click Here

Kamil Anwar :

enter your apple id or the email address and follow instructions on screen to reset the password.

Kamil Anwar :

You can ask me if you need assistance on any step in resetting your password.

Customer:

I have tried this over and over for the past few days and it did not work but hopefully will now

Customer:

ok, will try

Kamil Anwar :

No problem - Don't worry. We will find a way :)

Customer:

on ur Ipad will you go to itunes and app store?

Kamil Anwar :

Can you try this for me and let me know how it goes

Customer:

ok

Kamil Anwar :

Are you currently online (talking to me) from your iPad?

Customer:

did not work

Customer:

on both pc and Ipad

Customer:

watching u on pc

Customer:

working on Ipad

Kamil Anwar :

Okay.

Kamil Anwar :

Please tell me your Apple ID

Customer:

it keeps telling me to sign in on Itunes store

Customer:

using aganemja and password....does not work

Kamil Anwar :

Your Apple ID is your email address

Kamil Anwar :

Please type it again with spaces before and after the @ sign

Customer:

yes, should I not use that

Customer:

this is how I sign it on

Kamil Anwar :

No problem - Please provide me your email address that you typed above but with spaces before and after the @ sign

Customer:

aganemja @ aol.com

Kamil Anwar :

Please check your email now.

Kamil Anwar :

You should have received an email from Apple

Kamil Anwar :

In the email there will be a website address to click on, which once you click will take you to apple website and give you two fields to enter a new password.

Kamil Anwar :

Create a new password XXXXX with capital letter and a number in the password XXXXX: passworD1

Kamil Anwar :

You can open your email on your computer.

Customer:

yes,

Kamil Anwar :

Okay. Please create a new password XXXXX let me know once done.

Customer:

so first I must try a new way to use my screen name right?

Customer:

or can I continue the way I do

Kamil Anwar :

Continue the way you do, i do not know what exactly you mean by screename.

Kamil Anwar :

All you need to do is login to your email, open the email from Apple.

Kamil Anwar :

Click on the link provided in the email

Kamil Anwar :

Once the link opens a new webpage, create a new password.

Customer:

new password XXXXX XXXXX

Kamil Anwar :

Great. Now Click on the Blue Reset Password XXXXX to confirm it

Customer:

they do not work. still says sign in to Itunes store abd then has my screen name but will not take the password

Kamil Anwar :

Tap Settings on your iPad

Kamil Anwar :

Then scroll down on settings and tap on iTunes & App Store

Kamil Anwar :

Tell me the Apple ID it is showing on top

Customer:

uses XXXXX@XXXXXX.XXX.....I have used this one for a couple of years

Kamil Anwar :

Can you type it again with spaces

Kamil Anwar :

please type it with spaces before and after the @ sign

Customer:

In the Itunes and app store on the Ipad ...should they mostly be open and green?

Kamil Anwar :

Yes, but you have to first sign in.

Kamil Anwar :

Can you tell me if it is showingXXX@XXXXXX.XXX ?

Customer:

ok....where?

Kamil Anwar :

on top

Kamil Anwar :

If you tap on the email address shown there, it will give you some options.

Kamil Anwar :

Tap on Sign Out

Customer:

no, XXXXX@XXXXXX.XXX....not they way you spelled it

Kamil Anwar :

Okay. Please click on your ID

Kamil Anwar :

Tap on your ID

Kamil Anwar :

then Tap on Sign out

Kamil Anwar :

You will then see two options to add email address and a password

Kamil Anwar :

Then tap on the option 1: Apple ID and type in your Apple ID

Kamil Anwar :

Then tap on password XXXXX type in your Password (the new one)

Kamil Anwar :

Be sure to type it in exactly as you set it up

Customer:

I have it exactly like I have spelled it'

Kamil Anwar :

Then tap on done.

Kamil Anwar :

That's fine.

Kamil Anwar :

Please follow my instructions

Kamil Anwar :

Tap on your ID then tap on Sign Out

Kamil Anwar :

Then re-enter your ID

Kamil Anwar :

and your password.

Kamil Anwar :

Then tap on done..

Customer:

ok....signed out

Kamil Anwar :

Now re-enter the Apple ID and the password XXXXX tap on Done.

Customer:

says password XXXXX XXXXX

Kamil Anwar :

Are you entering the same password XXXXX you setup just a while ago?

Customer:

I have used so mazny I am not sure now.....duh

Kamil Anwar :

That password XXXXX have capital letters and numbers so be sure to enter it with capital letters and number. Exactly as you set it up.

Kamil Anwar :

Okay. No problem. Let's reset it again.

Kamil Anwar :

This time set this up as password

Customer:

yes, 1 number 1 cap

Kamil Anwar :

passworD1

Kamil Anwar :

D is capital and number 1

Kamil Anwar :

I am going to get you sent another email.

Customer:

yes

Customer:

ok

Kamil Anwar :

Please check your Aol email again

Kamil Anwar :

Setup a new password XXXXX passworD1

Kamil Anwar :

Then use this password XXXXX sign in on iPad

Customer:

okstill says sign in to itunes store

Kamil Anwar :

Did it give the password XXXXX this time?

Customer:

sorry. was using on hand and holding Ipad...

Customer:

yes, same as before

Kamil Anwar :

Please tell me the exact message it is saying

Customer:

but now the auto d/l are closed. I did not close them

Kamil Anwar :

Where are the auto downloads, please provide more details?

Kamil Anwar :

The first step is to properly sign in to iTunes

Customer:

where?

Kamil Anwar :

The same settings where we were on the iPad

Kamil Anwar :

Where are you now on the iPad which settings?

Customer:

right in the beginning....Itunes and app store

Kamil Anwar :

Can you see your Apple ID written on top/

Customer:

yes

Kamil Anwar :

Now come down on the same screen until you see AUTOMATIC DOWNLOADS written

Customer:

i see that...

Customer:

3 are closed

Kamil Anwar :

Can you now see Updates?

Customer:

yes

Kamil Anwar :

Is it green?

Customer:

updates is open

Customer:

yes..only that one

Kamil Anwar :

That's the only one you want to be green

Customer:

ok

Kamil Anwar :

You can turn others on if you wish

Customer:

wont need it now

Kamil Anwar :

Great. You should not have any problems now with the updates.

Customer:

still the same message

Kamil Anwar :

What is the exact message?

Customer:

sign in to Itunes store....then aganemja

Customer:

then enter password XXXXXXXX@XXXXXX.XXX

Kamil Anwar :

When you type emails on this website it is hidden, so please type it by giving spaces before and after the @ sign

Kamil Anwar :

Can you type the email address you just typed by giving spaces before and after the @ sign

Customer:

this is the way I use it

Customer:

a;ways

Customer:

always

Kamil Anwar :

I understand but justanswer hides the email for user security. So can you type the email address by giving spaces before and after the @ sign so i can see it

Customer:

Could there be something wrong with this Ipad

Kamil Anwar :

Definitely not

Customer:

I didn't think so

Kamil Anwar :

It's just the settings

Customer:

but we have worked with the settings

Kamil Anwar :

I am not getting the information i need from you

Kamil Anwar :

I asked you that when you type your email address here on JustAnswer you have to give spaces before and after the @ sign

Kamil Anwar :

If you type it without giving space before and after the @ sign

Kamil Anwar :

I cannot see it

Customer:

I have never had to do that before

Customer:

it never ask me to do that

Kamil Anwar :

You do the way you always did it on the iPad

Customer:

yes

Kamil Anwar :

but in this chat window, you have to type it with spaces

Kamil Anwar :

It's only for me.

Customer:

never

Kamil Anwar :

Because this website (JustAnswer) hides the email address when you send it to me without spaces

Customer:

if I change it on the top part of Itunes and app store, will it give me my same apps and things

Kamil Anwar :

If you are signed in to iTunes on iPhone it won't change your apps. They will stay the same.

Kamil Anwar :

OR you can use the ID shown there

Customer:

do ya want me to try that?

Kamil Anwar :

and if you do not remember the password XXXXX old ID then you can reset the password XXXXX the old ID too

Customer:

it never corrected my screen name just the password

Kamil Anwar :

Is it showing aganemja @ aol.com on iPad?

Customer:

not on mine

Kamil Anwar :

Okay. Please change it.

Kamil Anwar :

Tap on it, then tap on Sign Out

Kamil Anwar :

Then in the Apple ID enterXXX@XXXXXX.XXX and in password XXXXX the password XXXXX setup just a while ago

Customer:

can't sign in....screen and passwd are incorrect

Kamil Anwar :

What is the password XXXXX are entering?

Customer:

not and but or

Customer:

same one I just used

Kamil Anwar :

Please Click Here

Kamil Anwar :

See if you can sign on here.

Customer:

I could not sign in so went back to my way and it ask for my payment setting

Kamil Anwar :

what is your way? please explain so i can be with you.

Customer: XXX@XXXXXX.XXX
Kamil Anwar :

Can you retype that email with spaces please? please give spaces before and after the @ sign

Kamil Anwar :

then type it again and send me

Customer:

ok

Customer:

apple ID or password XXXXX incorrect'

Customer:

from pc or Ipad?

Kamil Anwar :

froom PC

Kamil Anwar :

from PC

Customer:

trying to send email to you from Ipad it gives me name with no sppace and I added space on settings

Kamil Anwar :

You do not have to send me email.

Kamil Anwar :

I am assuming that when you enter your password XXXXX are missing capitals

Kamil Anwar :

That is the reason it is saying incorrect password

Customer:

I am using 1 cap

Customer:

1 number

Customer:

opps....4 numbers

Customer:

i was unable to send you email from pc

Kamil Anwar :

Can you make sure again you are typing in the correct password?

Kamil Anwar :

Also, make sure to change the ID to aganemja

Customer:

I did

Customer:

will not let me do anything. password XXXXX screen is incorrect

Customer:

could not sign in....

Customer:

I know the password XXXXX XXXXX

Customer:

I have used it enough times

Kamil Anwar :

Did they always work previously?

Customer:

yep

Customer:

but not to get any up dates

Customer:

I am talking aboout the last one you had me change to

Customer:

I made it simple enough

Kamil Anwar :

The iPad is okay. It is just the password XXXXX

Kamil Anwar :

I would advise you to take it to the nearest apple store and they should be able to reset it and fix it.

Customer:

oh, ok

Kamil Anwar :

That would be easiest for you, as we have tried setting up by all means.

Customer:

i understand we have tried everything we could.

Customer:

so how much is added to my credit card?

Customer:

need to know as I am on a limited income

Kamil Anwar :

I am not sure as i am only an expert and do not have access to billing details but it is the same that you paid while asking the question.

Customer:

I am sorry that it took up so much of your time

Customer:

with no results

Kamil Anwar :

I am sorry that we were not able to help resolve the issue but it will definitely be resolved at Apple stores.

Customer:

thank you for trying to fix this problem...

Customer:

bye

Kamil Anwar :

If you can rate my answer that will be appreciated

Customer:

ok

Kamil Anwar :

Thanks

Customer:

I will do that

Kamil Anwar :

You can do that by clicking on the smiley icon.

Customer:

ok...bye

Kamil Anwar :

Thanks

Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 2337
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 5 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

I appreciate all you did to fix my problem. You were very cordial and tried everything you could but the problem was not solved. I have app't with Apple so hope it gets resolved . I hope this is giving you a good report. Have a nice day. Thank you


From m~~ <;-)

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Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
180 Satisfied Customers
8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.