Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.
Please follow the instructions below and let me know if that helps.
On your iPad:
Please let me know if that helps.
I dont see automatic d/l
Where is the auto d/l?
I am going to send an image, please wait.
Can you tell me if yours has the same view?
I see manage?
Please tell me what the top line reads on your iPad
Can we start over step by step again
Please wait - I'll bring my iPad up too
my main problem seem to be getting the password XXXXX Itunes. Does that make sense?
That means you've lost the password XXXXX your apple iTunes, correct?
can you call me instead of typing
We are not allowed to call.
oh it gave me a choice
ok, i guess i did lose passwordin Itunes. dont know how to get it back
I will tell you how to get it back and reset it.
You are correct that i lost the password XXXXX Itunes. How did that happen and how do I get it back?
ok thank you
Please Click Here
enter your apple id or the email address and follow instructions on screen to reset the password.
You can ask me if you need assistance on any step in resetting your password.
I have tried this over and over for the past few days and it did not work but hopefully will now
ok, will try
No problem - Don't worry. We will find a way :)
on ur Ipad will you go to itunes and app store?
Can you try this for me and let me know how it goes
Are you currently online (talking to me) from your iPad?
did not work
on both pc and Ipad
watching u on pc
working on Ipad
Please tell me your Apple ID
it keeps telling me to sign in on Itunes store
using aganemja and password....does not work
Your Apple ID is your email address
Please type it again with spaces before and after the @ sign
yes, should I not use that
this is how I sign it on
No problem - Please provide me your email address that you typed above but with spaces before and after the @ sign
aganemja @ aol.com
Please check your email now.
You should have received an email from Apple
In the email there will be a website address to click on, which once you click will take you to apple website and give you two fields to enter a new password.
Create a new password XXXXX with capital letter and a number in the password XXXXX: passworD1
You can open your email on your computer.
Okay. Please create a new password XXXXX let me know once done.
so first I must try a new way to use my screen name right?
or can I continue the way I do
Continue the way you do, i do not know what exactly you mean by screename.
All you need to do is login to your email, open the email from Apple.
Click on the link provided in the email
Once the link opens a new webpage, create a new password.
new password XXXXX XXXXX
Great. Now Click on the Blue Reset Password XXXXX to confirm it
they do not work. still says sign in to Itunes store abd then has my screen name but will not take the password
Tap Settings on your iPad
Then scroll down on settings and tap on iTunes & App Store
Tell me the Apple ID it is showing on top
uses XXXXX@XXXXXX.XXX.....I have used this one for a couple of years
Can you type it again with spaces
please type it with spaces before and after the @ sign
In the Itunes and app store on the Ipad ...should they mostly be open and green?
Yes, but you have to first sign in.
Can you tell me if it is showingXXX@XXXXXX.XXX ?
If you tap on the email address shown there, it will give you some options.
Tap on Sign Out
no, XXXXX@XXXXXX.XXX....not they way you spelled it
Okay. Please click on your ID
Tap on your ID
then Tap on Sign out
You will then see two options to add email address and a password
Then tap on the option 1: Apple ID and type in your Apple ID
Then tap on password XXXXX type in your Password (the new one)
Be sure to type it in exactly as you set it up
I have it exactly like I have spelled it'
Then tap on done.
Please follow my instructions
Tap on your ID then tap on Sign Out
Then re-enter your ID
and your password.
Then tap on done..
Now re-enter the Apple ID and the password XXXXX tap on Done.
says password XXXXX XXXXX
Are you entering the same password XXXXX you setup just a while ago?
I have used so mazny I am not sure now.....duh
That password XXXXX have capital letters and numbers so be sure to enter it with capital letters and number. Exactly as you set it up.
Okay. No problem. Let's reset it again.
This time set this up as password
yes, 1 number 1 cap
D is capital and number 1
I am going to get you sent another email.
Please check your Aol email again
Setup a new password XXXXX passworD1
Then use this password XXXXX sign in on iPad
okstill says sign in to itunes store
Did it give the password XXXXX this time?
sorry. was using on hand and holding Ipad...
yes, same as before
Please tell me the exact message it is saying
but now the auto d/l are closed. I did not close them
Where are the auto downloads, please provide more details?
The first step is to properly sign in to iTunes
The same settings where we were on the iPad
Where are you now on the iPad which settings?
right in the beginning....Itunes and app store
Can you see your Apple ID written on top/
Now come down on the same screen until you see AUTOMATIC DOWNLOADS written
i see that...
3 are closed
Can you now see Updates?
Is it green?
updates is open
yes..only that one
That's the only one you want to be green
You can turn others on if you wish
wont need it now
Great. You should not have any problems now with the updates.
still the same message
What is the exact message?
sign in to Itunes store....then aganemja
then enter password XXXXXXXX@XXXXXX.XXX
When you type emails on this website it is hidden, so please type it by giving spaces before and after the @ sign
Can you type the email address you just typed by giving spaces before and after the @ sign
this is the way I use it
I understand but justanswer hides the email for user security. So can you type the email address by giving spaces before and after the @ sign so i can see it
Could there be something wrong with this Ipad
I didn't think so
It's just the settings
but we have worked with the settings
I am not getting the information i need from you
I asked you that when you type your email address here on JustAnswer you have to give spaces before and after the @ sign
If you type it without giving space before and after the @ sign
I cannot see it
I have never had to do that before
it never ask me to do that
You do the way you always did it on the iPad
but in this chat window, you have to type it with spaces
It's only for me.
Because this website (JustAnswer) hides the email address when you send it to me without spaces
if I change it on the top part of Itunes and app store, will it give me my same apps and things
If you are signed in to iTunes on iPhone it won't change your apps. They will stay the same.
OR you can use the ID shown there
do ya want me to try that?
and if you do not remember the password XXXXX old ID then you can reset the password XXXXX the old ID too
it never corrected my screen name just the password
Is it showing aganemja @ aol.com on iPad?
not on mine
Okay. Please change it.
Tap on it, then tap on Sign Out
Then in the Apple ID enterXXX@XXXXXX.XXX and in password XXXXX the password XXXXX setup just a while ago
can't sign in....screen and passwd are incorrect
What is the password XXXXX are entering?
not and but or
same one I just used
See if you can sign on here.
I could not sign in so went back to my way and it ask for my payment setting
what is your way? please explain so i can be with you.
Can you retype that email with spaces please? please give spaces before and after the @ sign
then type it again and send me
apple ID or password XXXXX incorrect'
from pc or Ipad?
trying to send email to you from Ipad it gives me name with no sppace and I added space on settings
You do not have to send me email.
I am assuming that when you enter your password XXXXX are missing capitals
That is the reason it is saying incorrect password
I am using 1 cap
i was unable to send you email from pc
Can you make sure again you are typing in the correct password?
Also, make sure to change the ID to aganemja
will not let me do anything. password XXXXX screen is incorrect
could not sign in....
I know the password XXXXX XXXXX
I have used it enough times
Did they always work previously?
but not to get any up dates
I am talking aboout the last one you had me change to
I made it simple enough
The iPad is okay. It is just the password XXXXX
I would advise you to take it to the nearest apple store and they should be able to reset it and fix it.
That would be easiest for you, as we have tried setting up by all means.
i understand we have tried everything we could.
so how much is added to my credit card?
need to know as I am on a limited income
I am not sure as i am only an expert and do not have access to billing details but it is the same that you paid while asking the question.
I am sorry that it took up so much of your time
with no results
I am sorry that we were not able to help resolve the issue but it will definitely be resolved at Apple stores.
thank you for trying to fix this problem...
If you can rate my answer that will be appreciated
I will do that
You can do that by clicking on the smiley icon.
I appreciate all you did to fix my problem. You were very cordial and tried everything you could but the problem was not solved. I have app't with Apple so hope it gets resolved . I hope this is giving you a good report. Have a nice day. Thank you From m~~ <;-)