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Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.From what you are describing, you may need to update itunes or re-install it. Lets check for updates first. Click on the apple logo in the upper left corner and choose Software updates. What updates are available?
After checking updates says iTunes 11.1.1 is available to install. Should I install it?
Yes. Go ahead and install it. When it is done, see if it will open
I will stand by until it is done
It worked! Feel silly but very relieved you helped me so quickly - thanks!
No need to feel silly :) You are very welcome. Was there anything els I can assist you with?
No, not tonight. Thanks again Michelle - Tanya
You are very welcome Tanya
I hope I’ve provided the resolution you were seeking today. You can now provide a rating to end our chat. Have a fantastic rest of your day
Will do - Bye!