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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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My iTunes suddenly wont launch. When I click on the icon,

This answer was rated:

My iTunes suddenly won't launch. When I click on the icon, it bounces but then nothing happens. What should I do?

Michelle :

Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.

From what you are describing, you may need to update itunes or re-install it. Lets check for updates first. Click on the apple logo in the upper left corner and choose Software updates. What updates are available?

Customer:

After checking updates says iTunes 11.1.1 is available to install. Should I install it?

Michelle :

Yes. Go ahead and install it. When it is done, see if it will open

Customer:

Cool.

Michelle :

I will stand by until it is done

Customer:

It worked! Feel silly but very relieved you helped me so quickly - thanks!

Michelle :

No need to feel silly :) You are very welcome. Was there anything els I can assist you with?

Customer:

No, not tonight. Thanks again Michelle - Tanya

Michelle :

You are very welcome Tanya


I hope I’ve provided the resolution you were seeking today. You can now provide a rating to end our chat. Have a fantastic rest of your day

Customer:

Will do - Bye!

Michelle and 3 other Mac Specialists are ready to help you