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Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.Lets first try a soft reset to see if that will resolve your issue.
Press and hold both the sleep and home button at the same time until the connect to itunes logo appears. . The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPhone
Let me know if that does not work so we can move on to the next step
not sure as I won't know until I receive a new text ??
First, can you look at the left side of your phone. You will see the silent switch. Is the orange line showing?
Have you reset your phone already as instructed? If so, go ahead and send a text to yourself. Exit message app as soon as you send the text to yourself
should it be?
The orange line should not be visible. That will mean your phone is on silent mode
yes i reset it as u instructed
a person can text themselves?
Yup :) If you close the app quick enough, it will make a text noise. Create a new thread and send a text to yourseld
yourself ha ha sorry for the typo
nope no sound
Ok lets reset your settings. This will not delete any data. You will just need to set your wallpaper again. Go into settings<general< Choose Reset all Settings
I am under settings, general, but there is no "reset all settings" ??
It should be the first option
Im sorry, choose Reset first
Nope, under settings, general, the first one is About
It is all the way at the bottom. Then choose reset all settings which is the first option
Choose reset all the way at the bottom. My apologies
It is resetting
So I will have lost nothing in that process?
When it boots back up, send another text to yourself . You will not loose any data
hang on it's almost done
I will stand by
Idk I get no sound
but when I open my phone back up
my text is there
Do you have any music on your phone?
guess I will go up to the Apple store where I bought it and figure out what's up
only my notification of texts doesn't sound
Ok lets check your settings then. Can you go to settings and choose sound
Under textone, was list listed to the right?
it says "note"
Click on text tone and then tap on any sound. Does it play
Last thing to check is the change with buttons option. Is it turned on? It is located right underneath the volume slide bar
yes its on
Lastly, go ahead and toggle your vibrate button
I'm gonna run to the Apple Store real quick, they are open til 6
thanks for trying
Your welcome. Try to toggle your on and off switch on your way there. Also backup your phone incase they have to replace it
You can backup over iCloud which is done wirelessly
Also, let me know if the Apple store was able to resolve your issue so I can process a refund since we were not able to find a resolution via Chat
Did you receive my last post?
not sure, I've been gone with my phone
Did you get to the Apple Store on time?
yup it's only 5 miles from my place
they did a hard reset or something
Not really sure because they took it in the back
so I didn't see what they were doing
but I have sound now for texts
I had my son send me one a couple minutes ago
and it worked !!
Great. I am glad you were able to get your sound back :) enjoy your phone again
frustrating because I have only had it a month
Did you update to iOS7?