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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 34674
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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hello i have an ipad which prompts me to back up the i cloud

This answer was rated:

hello i have an ipad which prompts me to back up the i cloud but the screen seems to be frozen. when i press the ok icon beneath the message it flashes then nothing happens.

Hello Matthew! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please try this: press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.


Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you very much.

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