How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Mac Enthusiast
Category: Mac
Satisfied Customers: 9917
Experience:  4 Years in the US Military working with Mac's and networking equipment
Type Your Mac Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have spent hours trying to restore my email accounts on my

Resolved Question:

I have spent hours trying to restore my email accounts on my phone. Verizon could not help me


 


My IPAD is properly configured and receiving all email. The devices are paired. Both have Blue Tooth

Submitted: 9 months ago.
Category: Mac
Expert:  Dustin replied 9 months ago.
Welcome, my name is XXXXX XXXXX I will assist you today!

The phone that your having issues with.. What brand and model of phone is it.

Is it an iphone? And if so, what model?

Thanks,

Dustin S.

Customer: replied 9 months ago.


It is a Droid Razr. My office email was set up on it, but the Verizon person told me to delete the email off because it was not receiving all of my office emails. The name of our company changed due to a me0rger and our email address changed from ywcasjc to ywcancin. Emails received at the old ywcasjc address were automatically forwarded to ywcancin. My phone was only getting ones sent to the new email address. The IPAD and my office email get the mail correctly (from both addresses), so I do not think it is a server problem. Just a phone problem. At any rate, the phone will not allow me to read the account. It freezes the screen on the setup wizard (corporate). Our hosting for the corporate account is through Google if that matters.


Thanks! At my wits end. I have spent hours!

Expert:  Dustin replied 9 months ago.
HI Linda, thats some great information you sent..

Question, you mentioned that the hosting for the corporate account is through google?

For your incoming and outgoing servers, are you using google servers?

can you send me a cheat sheet with your mail setup settings showing your incoming and outgoing servers / ports?

That will help me to help you get the phone setup.. Thanks Linda,

Dustin S.

Customer: replied 9 months ago.

incoming



pop.gmail,com


port 995


SSL required


 


outgoing


smpt.gmail.com


port 465


SSL requited

Expert:  Dustin replied 9 months ago.
Ahhh..

On yoru droid, instead of using or choosing exchange as the email account type.

What happens if your in the wizard, and you choose gmail instead..

Try this on your phone and see what happens.


  1. Touch Image
  2. Touch Settings
  3. Under Accounts touch +Add Account
  4. Touch Google
  5. Touch Existing
  6. Enter Email Address and Password.

 

will it let you complete that entry.. and if so.. Will your account work now?

 

 

I strive to provide great service, and greatly appreciate a rating of excellent below when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

 

 

Dustin, Mac Enthusiast
Category: Mac
Satisfied Customers: 9917
Experience: 4 Years in the US Military working with Mac's and networking equipment
Dustin and 3 other Mac Specialists are ready to help you
Customer: replied 9 months ago.
You were fabulous! Thank you!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified