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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2836
Experience:  worked as a Tech support Associate for Apple products
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I purchased my mini iPad in June. I downloaded 3 albums on

This answer was rated:

I purchased my mini iPad in June. I downloaded 3 albums on iTunes and now they won't play.

I am Vinod. I will try my best to help you resolve this issue.

Were you able to play those albums earlier?

What happens when you try to play them now? Is it closing out on you OR is it not having any sound etc?

Thank You
Customer: replied 3 years ago.
I was able to play all the tunes earlier and now there is no sound
Thank you, Diane.

I need one more info so that we can proceed with the right troubleshooting.

Is it only those albums you have the sound problem with? What about the other songs/videos or the apps? Are you able to get the sound out of those?
Customer: replied 3 years ago.
Only on the music in itunes

Thank you.


Let's try a reset first. Make sure the volume is set to the maximum possible by pressing the volume button at the side of the ipad.


Now, press and hold the power button and the home button together until you see an apple logo. Once it is back to the home screen, check the sound.


Also, go to the music app in your ipad, check whether the albums are there and try to play from there.


Let me know.

Vinod Menon and other Mac Specialists are ready to help you
Customer: replied 3 years ago.

Thank you. Everything is working fine.

Great to know that, Diane..:)

Have a wonderful day!

If we are done, I would appreciate if you can rate my service.

Thank you