Hello. Hopefully I can help you resolve this issue. If you have already tried to start up repeatedly without success, and you have started from the install disk and run Disk Utility without successfully repairing the disk, then let's try to "Safe Boot." Try safe boot, start again, but this time when you press the power button, hold down Shift, Command, and V.
ok. i tried this, but when should i stop pressing those keys, since when i did it before the black screen showed up and then the "V" started being typed.
hello... are u there?
Try just holding down the "shift" key until the spinning wheel appears.
it doesnt work. i press the on button and press shift until the spinning wheel appears. the progress bar appears and it shuts off
any other way ?
are u there?
If that's not working and you already tried to repair the disk with disk utility, let's try starting up in single user mode. Power on the computer while holding down "Command" and "s".
It that didn't work and you already tried to repair the disk with disk utility, let's try to start up in single user mode. When you press the power button, hold down the "command" and "s" keys.
A command line prompt on a black screen should appear.
Once you are there type in "fsck -fy" and hit the "return" key.
After that, you'll usually have to wait a few minutes while you hard disk is running through some tests.
Let me know if any messages appear on your screen.
it appears "the volume macintosh hd could not be repaired"
Missing directory record (id = 13641422)
Okay, then let's do a hardware test. Type in "reboot" and hit the "return" key. On startup, hold down the "d" key to initiate the hardware test.
Let me know what message appears on the screen after the hardware test is complete.
ok. its testing
its taking a long time and the progress bar doesnt move
is this normal?
Yes. Unfortunately, it can take some time.
ohh ok just checking thanks
still in progress
is it still normal that the progress bar doesnt move?
It may not move for a while until it gets past it's current test that it's working on, then it should jump up a little bit more. Also, as it checks the hard drive, the larger the hard drive capacity, the longer it will take to test. It could site there stationary for a little while, but I wouldn't worry.
ok...thanks....so we wait...
If the hardware test comes back with no trouble found, most likely there are some damaged sectors on the hard disk causing damage to key components of your operating system. If that's the case, the next thing to try would be to start the computer in target disk mode (basically turning it into an external hard drive).
Do you have another Mac standing by as well as a firewire cable that could be used to tether the two computers?
nope, i dont.....sigh
i have iphone, ipod and macbook pro. thats it
Do you have a PC at your disposal?
yes, the one im using right now
Does it have firewire?
im sorry, i dont know what that is
is that a cable?
It is a cable type. This is what the connectors will look like. http://linuxologist.com/wp-content/uploads/2009/07/firewire-ports.png
No problem. I'm still standing by. Any progress, or are we still waiting?
I'm under the assumption that you don't just want the computer to start up. Do you have precious files that we are trying to make sure are saved?
Assuming the hardware test comes back with no trouble found, I would recommend connecting to the computer while it's in target disk mode as I mentioned earlier.
You would need a firewire port on each computer as well as the appropriate firewire cable.
This can even be done from a PC, however, you would need to purchase the software Mac Drive so that the PC could read the HFS+ hard drive format on the Mac.
Again, here is what the firewire ports will look like so you can figure out if you PC has one.
sorry, my internet just shut off
i dont think my pc has that port
i just looked for it, and it doesnt
Do you have an Apple Store nearby that you can take you Macbook Pro to? They can connect to it in target disk mode and may be able to transfer off any files still intact to another hard drive.
Otherwise, if you know anyone that is willing to let you borrow a Mac for a day...
mmmmm, the apple store is not an option. i do have an external hard drive
Is the screen still locked? Have you shut it down?
screen is still locked
If you have shut it down, press the "t" key and hold it down then start the computer. Do not let go of the "t" key until you see a firewire symbol appear.
do u want me to shut it down?
If it's still locked at this point, I don't think it's getting unlocked on it's own. Shut it down.
As I mentioned above, try startup while holding "t" and let's see if it will go into target disk mode.
a "lightning" symbol and a "Y" look alike came our
on a grey screen
That weird "Y" is the symbol for firewire.
and its still there
Your computer is now in target disk mode.
Basically, your computer is a big external hard drive right now until you shut it down.
This is going to be your best odds of recovering data on your hard drive.
but i still need another mac right?
or can i use my external hard drive?
As I mentioned above, it needs to be by firewire, so another Mac would be ideal, but a PC with a firewire connection will do as long as it has the Mac Drive software installed.
You need more than an external hard drive.
Basically, your computer is an external hard drive now, so it's like connecting an external hard drive to an external hard drive. Nothing will happen.
You really do need a computer to facilitate the data transfer (assuming there is data left on the drive to transfer).
ahh ok. when i get the software cant i use a USB cable?
i just found the firewire slot in my pc
Unfortunately not. Target disk mode can be done only through firewire or thunderbolt.
its very small
so i only need to buy the cable then
Have you identified a firewire port on your mac based on the picture that I sent you?
Which ports do you have on each computer?
the mac has the 9 circuit connector and the pc has the4 circuit connector
Here is the cable that will do the trick.
If you do decide to by some, especially if you have to order from a long ways a way, I would highly recommend buying 2 so if one in dead on arrival, you have a backup.
This is the Mac Drive software that I mentioned before.
do u think i can recover all my files with this?
it says there is a free trial, do u think i need to buy it or can i do the trick with the free trial
As long as the hard drive is not damaged physically inside, and as long as the sectors on the drive aren't damaged with your files, I'd say you have a good chance of recovering your data. Unfortunately, there is no way to tell until you tether the computers with your Mac in target disk mode.
I don't know the terms of the free trial, but even if you can't transfer all of your files without purchasing the software, you should still be able to see if there's anything to transfer without purchasing the software, so I would definitely hold off for now.
after i have everything, what should i do? can i come back to you?
If target disk doesn't recover your data from the hard drive the only other option in data recovery that I know of would be to send the drive to a data recovery service. These types of services can run over $1000 at times, so let's keep our fingers crossed that target disk will work.
a friend just texted me about somethig called "disk Warrior" do you know what that is?
I'm not sure that it will be necessary for you to come back. As long as you put your mac into target disk mode (starting will holding down "t") and install the Mac Drive software on your PC, you should be in great shape. Your Mac's hard drive will show up as if it were an external hard drive (again, assuming it's not damages beyond recognition). At that point, transfer and backup as fast as you can!!!
I love Disk Warrior!
I would have recommended this to you if you had another Mac at your disposal.
I've seen it work miracles in hard drive repair, but it only runs on a Mac.
mmmmm ok. i dont think i can get one
thats too bad
all my friends and family have PCs
Well, I hope I've answered all of your questions. I know you really want your system up and running right now, and we're not there yet, but we are certainly on the road to recovery. I really hope this works out for you. Believe me, I've been there before. If after all of this the hard drive is not recognizable, it's either time to fork out the big bucks and send it in to a data recovery service, or throw in the towel, format the drive, and do a clean install of the operating system. Probably makes you feel sick to your stomach to even think, but let's hope it doesn't come to that.
Even though the issue is not totally resolved yet, it's been a pleasure to assist you, and I wish you the best.
ok. and just one more question. why did this happened? i really dont know what i did for it to happen and i just want to make sure im not doing something that made this computer crash
thank you for everything. you helped a lot!!!
The hard drive may just have been old, it may have been a defective drive (if it failed within a few months), dropping the computer can damage the drive. So many possibilities.
ohhh ok. the computer is one year old, and i have never dropped it
the only thing i can think about is that i dont turn it off days in a row, i just close the computer and thats it
but anyways, thank you for all your help. so after i transfer the files i format the disk right?
I wouldn't worry about that, I don't think your damaging it by just putting it to sleep all the time. The hard drive should have gone at least 2-years MINIMUM.
After the files are all transferred, I would format the drive (assuming it still works) and give the computer a clean install. Then you can transfer all of your files back to the Mac probably via your external drive.
The best case scenario would be to repair the disk if possible, but without another Mac around, that is unlikely.
If you ever have any questions in the future, please don't hesitate to send me a question directly. I'm always glad to help.
ok. thank you !!!
i definetly will
Also, if I have answered your question completely, I'd appreciate if you'd accept. Thanks again.
ok.. i will. thank you!!