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Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10395
Experience:  Several years of supporting Mac systems.
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Can I go back to IOS6, IOS7 doesnt work for me on iPhone

Resolved Question:

Can I go back to IOS6, IOS7 doesn't work for me on iPhone
Submitted: 10 months ago.
Category: Mac
Expert:  Jason replied 10 months ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


You sure can do that.

First, I need the full model name of your iPhone.

On the back of your iPhone, which model is listed?

Customer: replied 10 months ago.

Model A1387

Expert:  Jason replied 10 months ago.


Thank you for the update.

I have found the correct firmware for you.

Here is the firmware, first download it and save it: http://tinyurl.com/9ytdcra

- Plug your iPhone into your computer
- Open iTunes
- Click your iPhone to select it
- Click the Summary tab
- While holding the shift button on your keyboard, click the Restore button
- It will ask you to locate the firmware file. Navigate to the file that you saved from the link that I gave you above and click open.

Finish that upgrade/restore and you will be good to go.






I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Customer: replied 10 months ago.

 




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iOS: Troubleshooting update and restore issues


Symptoms


Follow these steps if you receive an error or alert message when attempting to update or restore your iPhone, iPad, or iPod touch using iTunes.





Resolution



Using these steps, you can resolve most restore errors on your iPhone, iPad, or iPod touch:



  1. Install the latest version of iTunes.

  2. Verify that your computer operating system is up to date. If an update requires a restart, check for updates again after restarting.

    • On a Mac: In the Apple () menu, choose Software Update. Install all available updates.

    • On a Windows PC: Go to the Microsoft Windows Update page.



  3. Check your security software: Note: Most restore issues are caused by out-of-date or incorrectly configured security software, firewalls, and network router settings or firmware.

    • Isolate the issue to third-party software.

    • Update security software.

    • Properly configure your security software.

    • Temporarily disable or uninstall your security software.



  4. Temporarily remove any unnecessary USB devices, leaving only your iPhone, iPad, or iPod touch, the USB cable that came with your device, and a keyboard and mouse, if necessary.

  5. Restart your computer and try again.


Note: To perform some of these steps, you need to be logged in to the computer as an administrator. If you are not sure if you have administrator access, contact the owner of the computer or the system administrator.




Additional Information



Following the steps listed above will resolve most update and restore errors. The alert message in iTunes may include one of the following error codes:


-1, 2, 4, 6, 9, 13, 14, 20, 21, 23, 26, 28, 29, 34, 35, 36, 37, 40, -48, -50, 1000, 1002, 1004, 1011, 1013, 1014, 1015, 1479, 1601, 1600, 1602, 1603, 1604, 1611, 1631, 1638, 1639, 2001, 2002, 2006, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200, 9006, 9807, -9808, 9844, 4026xxxxx.







Expert:  Jason replied 10 months ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 10 months ago.

yes


 

Expert:  Jason replied 10 months ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=e005de0e-d79c-4110-b1fb-0f3204f12a4d

Customer: replied 10 months ago.


done

Expert:  Jason replied 10 months ago.
Thank you.
Expert:  Jason replied 10 months ago.





I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason, Mac Technician
Category: Mac
Satisfied Customers: 10395
Experience: Several years of supporting Mac systems.
Jason and other Mac Specialists are ready to help you

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