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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6640
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I reinstalled iwork09 and Im getting an error page when trying

Resolved Question:

I reinstalled iwork09 and I'm getting an error page when trying to open pages.
Submitted: 11 months ago.
Category: Mac
Expert:  Ashik replied 11 months ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Does this happens only with Pages ? What about Keynote or Numbers ?
Customer: replied 11 months ago.

It appears that it only happens with Pages.


 

Expert:  Ashik replied 11 months ago.
After reinstalling, have you did any software updates from Apple > Software Update ?
Customer: replied 11 months ago.

Yes I did the software updates and I also restarted computer. I did all this twice.

Expert:  Ashik replied 11 months ago.

Did you reinstalled from iWork from AppStore or from the iWork discs ?

Customer: replied 11 months ago.

iwork 09 disc

Expert:  Ashik replied 11 months ago.
First, we can uninstall iWork completely from your Mac, then reinstall it and install all updates manually.

We can uninstall them using a third party uninstaller named AppCleaner. Download AppCleaner from here : http://www.freemacsoft.net/appcleaner/

Open AppCleaner and select each iWork application (i.e pages, keynote and numbers) in it (one by one if needed). This will load iWork's application and all its related preferences files in there. Select all and delete them.

Once you uninstalled/deleted them all, reinstall iWork from the disc. Don't open iWork applications yet. Then download and install latest iWork 9.3 Update from here : http://support.apple.com/kb/DL1563

Try Pages. Please let me know if that didn't work, so we can continue troubleshooting.

Best Regards,
Ashik
Expert:  Ashik replied 11 months ago.
If you have any trouble following the steps above, please let me know and I will walk you through it.

Best regards,
Ashik
Customer: replied 11 months ago.

Ok, I am working on it now. I'll let you know.

Expert:  Ashik replied 11 months ago.
I will be here if you need any help :)
Customer: replied 11 months ago.

Ok, So I downloaded the iWork 9.3 update and when I went to install it, an alert code came up and said that to install that I needed a version of 10.7.4 or higher. Mine is a 10.6.8


What do I do now?


 

Expert:  Ashik replied 11 months ago.
Then download and install the 9.1 Update from here : http://support.apple.com/kb/DL1097

Let me know how it goes
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6640
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 6 other Mac Specialists are ready to help you
Expert:  Ashik replied 11 months ago.
Hi there,
It's me Ashik again. It has been a few days, so I am just checking in with you to see if you still need help, and if not to say Thanks for using JustAnswer.

I want you to be happy with the service I am providing, so if we still need to work on this let me know. If you have new questions now or in the future please do not hesitate to ask them.

Thanks and Have a great day,
Ashik

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