Thank you for providing the information.
Please follow the steps below:Step 1
Connect your USB cable to your computer but not to the iPad.Step 2
Turn off the iPad: Press and hold the Sleep/Wake (top) button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
While pressing and holding the Home button down (the round button in the center), connect the USB cable to the iPad this will turn the device back on.
Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
iTunes should automatically open and display the following message:
The iTunes will display an option to "Restore iPad", click the "Restore iPad" button. It will take between 30 to 50 minutes for it to Complete. (Do not disconnect the iPad from Computer while it is doing the restore)
Once the restore is complete, it will ask you to set it up as a new iPad or restore from a back up (if any is available).
You can then make your selection to either set it up as new (which will delete all previous data) OR restore from back up if any is available.
The setup prompt (if you set it up as new) may ask you to set a new passcode, just skip that option or set a new passcode that you can easily remember and make a note of it.
Should you have any questions or problems while performing the steps above, please ask me.