Hello Marilyn! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Let's try a quick restart of the iPad: Please disconnect the iPad from the computer. Then press and hold both the Power button and the Home buttons together on the iPad for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still issue. Thank you very much