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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 1625
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I forgot my Apple password XXXXX want to reset it.

Resolved Question:

I forgot my Apple password XXXXX want to reset it.
Submitted: 10 months ago.
Category: Mac
Expert:  Kamil Anwar replied 10 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer.

Kamil Anwar :

My name is XXXXX XXXXX i will do my best to assist you.

Customer:

I forgot my Apple Password XXXXX want to reset it now.

Kamil Anwar :

Please Click Here to go the page from where you can reset your Apple Password.

Kamil Anwar :

Let me know if that helps.

Customer:

I don't know what to reply? I don't see anything to reply to. I want to reset my Apple Password. How can I do that is the question.

Kamil Anwar :

There is a website from where you can reset it.

Kamil Anwar :

To go to that website : You have to Click Here

Customer:

XXXXX@XXXXXX.XXX on my home computer.

Kamil Anwar :

Please type your email with spaces before and after the @ sign

Kamil Anwar :

Type your email address like this: email @ gmail.com

Kamil Anwar :

You have to type it with spaces before and after the @ sign.

Kamil Anwar :

If you are there, please reply so i can try and reset your password XXXXX you.

Customer:

jburleigha @ gmail.com

Kamil Anwar :

Thanks.

Customer:

arnold8227

Customer:

@ aol.com

Kamil Anwar :

Do you have two ID's or One ?

Kamil Anwar :

Please check your email jburleigha @ gmail.com

Kamil Anwar :

You should have received an email from Apple now (from where you can reset your password)

Kamil Anwar :

Reset instructions have been sent to both emails.

Kamil Anwar :

Arnold8827 @ AOL.COM and the Gmail One.

Customer:

I have two IDs. My Apple Account is under the arnold8227 @ aol.com account. I still use it some but mostly use jburleigha @ gmail.com now.

Kamil Anwar :

You need to login to your email and check the Password XXXXX Email to setup a new password.

Kamil Anwar :

Please login to your email

Kamil Anwar :

Apple has sent email from where you can reset the password

Kamil Anwar :

They have sent the email to your email address because they need to be sure that it is you who is trying to reset the password. So once you login to email, read the email from Apple. It will have instructions in the email from where you can setup a new password.

Kamil Anwar :

Have you logged in to the email?

Customer: yes and no email. did they send it to arnold8227 or jburleigh email?
Customer:

Yes and no email. Did they send it to arnold8227 or jburleigha email?

Kamil Anwar :

They sent it to both

Kamil Anwar :

You have two accounts.

Kamil Anwar :

You can set a new password XXXXX both of your accounts one by one so you can remember it.

Kamil Anwar :

Did you login to the email?

Customer:

Yes. Originally I had only arnold8227 then after being hacked twice; I started a new one jbuleigha.

Kamil Anwar :

No problem, please check your email. The jbuleigha one.

Kamil Anwar :

It should have the email from Apple.

Kamil Anwar :

If that doesnt helps, then i will try to reset it for you.

Kamil Anwar :

Using a different method.

Customer:

I checked my jburleigha email box and no email. No email on arnold8227. So you will have to reset it for me.

Kamil Anwar :

Please tell me your date of birth

Customer:

my date of birth is May 12, 1931.

Kamil Anwar :

Apple says the Date Of Birth is not correct. Did you provide them this date of birth when you made the ID?

Customer:

Yes.

Customer:

Apple must have screwed up my date of birth.

Kamil Anwar :

This date of birth worked on the account arnold8227

Kamil Anwar :

Now two more questions:

Kamil Anwar :

What was your childhood nickname?



Who was your best childhood friend?


 

Customer:

Duke Workman

Kamil Anwar :

And your childhood nickname

Customer:

Burl

Kamil Anwar :

They are saying it's incorrect.

Customer:

Try Berl

Kamil Anwar :

Still saying incorrect.

Kamil Anwar :

There is another method if you wish

Customer:

What is it?

Kamil Anwar :

I can login to your email securely and then reset try to reset the password.

Kamil Anwar :

For that, you do not have to type the password XXXXX but in a secure note.

Kamil Anwar :

If you agree, then i will tell you where you can send the secure note.

Customer:

Okay please do i t.

Kamil Anwar :

Please open this website https://privnote.com/

Kamil Anwar :

Then type password XXXXX your gmail email

Kamil Anwar :

Then Click on Create Note

Kamil Anwar :

Once you do that, it will give you a link.

Kamil Anwar :

Copy that link and paste here

Kamil Anwar :

The link will look like this:

https://privnote.com/n/itfuztfelmoljfgj/#uwgwpbreamjmzhnq

Kamil Anwar :

Kamil Anwar :

The arrow is pointing towards the highlighted field from where you need to copy the link and paste here.

Customer:

I see it but what do I do with it?

Kamil Anwar :

If you click on it then (right click on the mouse) and select copy it will copy that link.

Kamil Anwar :

Then you need to paste that link in this chat so i can see that link

Customer:

What do I do with the link you have setout in your reply? And how do I do it?

Kamil Anwar :

Let's start again:

Kamil Anwar :

Can you open this website www.privnote.com

Kamil Anwar :

When you are there, let me know.

Customer:

I have pasted it in my browzer

Kamil Anwar :

Is the website now open?

Kamil Anwar :

You should see this message on the website:

Kamil Anwar :

You should see a message on the website which will say "Write your note below"

Kamil Anwar :

Can you see that?

Kamil Anwar :

Shall i create a new Apple ID for you?

Kamil Anwar :

If that would help?

Customer:

I have pasted it on two notes that I have sent.

Kamil Anwar :

You have to copy the link and paste it here.

Kamil Anwar :

You have to right click from mouse on the link (the long one) on that website, then select copy.

Kamil Anwar :

Then Right Click (in this chat window) and select Paste

Kamil Anwar :

and Hit Enter

Kamil Anwar :

I can only see the link when you paste it in this chat window

Customer:

I copied the link and pasted it on a note sent to you.

Kamil Anwar :

Not working as well :(

Kamil Anwar :

I didn't receive any link. You have to provide me the link in this chat.

Kamil Anwar :

Let me try something else.

Customer:

Full Size Image

Kamil Anwar :

That is the image i sent you to guide you on which link to copy. Please wait, i am trying something else

Customer:

Full Size Image

Kamil Anwar :

This is not the one i need. Please wait i am trying something else

Kamil Anwar :

Shall i create a new apple ID for you?

Kamil Anwar :

And if you lose password XXXXX in future, you can just contact me and i will reset it for you easily.

Customer:

Please creaste a new apple ID and Password XXXXX me.

Kamil Anwar :

I will do that now.

Kamil Anwar :

Please tell me your street address and postcode

Customer: XXXXX, Los Angeles, 90024
Kamil Anwar :

Your new Apple ID is:XXX@XXXXXX.XXX

Kamil Anwar :

Your new password XXXXX: password1A

Kamil Anwar :

Password XXXXX XXXXX A is capital in the end.

Kamil Anwar :

Your new Apple ID is:XXX@XXXXXX.XXX
Your new password XXXXX: password1A

Kamil Anwar :

Are you still there?

Kamil Anwar :

Please tell me if it is working for you.

Customer:

Ok let me try it now.

Kamil Anwar :

Thanks

Customer:

I tried new Apply ID on my Iphone application for updates on Apple and the message came back: your account is disabled for security reasons and tap to reset your account. So I will try it now with new ID and password?

Kamil Anwar :

Yes, you can sign in with new ID

Kamil Anwar :

Please try that and let me know.

Customer:

I tried and it didn't work.

Kamil Anwar :

on iPhone -> Go to Settings

Kamil Anwar :

then tap on iTunes and App Stores.

Kamil Anwar :

Tap on Apple ID and you'll see a pop-up window giving you three options: View Apple ID, Sign Out and iForgot.

Tap on Sign Out.

Kamil Anwar :

Then enter your new Apple ID

Customer:

I tried on Itunes Store which is: XXXXX@XXXXXX.XXX and not new ID for Apple.

Kamil Anwar :

Please sign out of old ID then use new ID

Kamil Anwar :

on iPhone -> Go to Settings

Kamil Anwar :

then tap on iTunes and App Stores.

Kamil Anwar :

Tap on Apple ID and you'll see a pop-up window giving you three options: View Apple ID, Sign Out and iForgot.

Kamil Anwar :

Tap on Sign Out.

Kamil Anwar :

then enter new apple id which i provided.

Customer:

The Apple Box comes up: Apple ID Password: XXXXX@XXXXXX.XXX and ask's for password. How can I change the box for Apple?

Kamil Anwar :

Is it showing the old Apple ID

Kamil Anwar :

Did you click on Sign Out?

Customer:

I did that and it worked for ITunes but when it came up Apple it had my old email address: XXXXX@XXXXXX.XXX. How do I get that changed?

Kamil Anwar :

Do you mean on the iPhones?

Customer:

Yes.

Kamil Anwar :

On the iPhone

Kamil Anwar :

Tap Settings

Kamil Anwar :

then scroll down, and tap on iTunes & App Store

Kamil Anwar :

then Click on the Apple ID it is showing on top

Kamil Anwar :

then Click on Sign Out

Kamil Anwar :

Then re-enter new Apple ID and Password

Kamil Anwar :

Let me know if it works please

Kamil Anwar :

Are you still there?

Customer:

Yes and working to get my Iphone a new ID and password.

Kamil Anwar :

So is everything now working for you?

Customer:

I am still have a problem setting my Iphone for Apple to reset my password XXXXX it. It keeps sending a notice that Apple has emailed me a message but I can't retreive it.

Kamil Anwar :

Were you able to use the new id?

Customer:

I can't get it to work on my Iphone. Can you reset the Iphone for me?

Kamil Anwar :

I can tell you how to

Kamil Anwar :

Tap on Settings

Kamil Anwar :

then Tap on General

Kamil Anwar :

Then at the bottom, You will see Reset.

Kamil Anwar :

Tap on Reset

Kamil Anwar :

Then tap on Reset All Settings

Customer:

Okay let me know.

Customer:

I have and now reset all settings.

Kamil Anwar :

Proceed with reset instructions, then try to login to the new id i created

Customer:

What is after reset all settings?

Customer:

It states on Iphone Enter Password XXXXX has only 4 blanks for it.

Customer:

I am sorry it says Enter Passcode and has 4 blanks for it.

Kamil Anwar :

It is your pass code

Kamil Anwar :

Did you setup one/

Kamil Anwar :

?

Kamil Anwar :

If yes, then use the same passcode.

Customer:

I must have and forgotten it or maybe I didn't?

Customer:

How can I retrieve it?

Kamil Anwar :

If you have forgotten it then iPhone will need to be restored using iTunes.

Kamil Anwar :

But i would advise this to be done at Apple Shop

Kamil Anwar :

Do you know the nearest apple shop?

Customer:

Yes and I will go there now. Thanks.

Kamil Anwar :

You're welcome.

Kamil Anwar :

It was nice to work with you.

Kamil Anwar :

If you can rate my answer by clicking on the smiley icon that will be appreciated.

Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 1625
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 6 other Mac Specialists are ready to help you

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