Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
If it also not helps, errored word template may the issue. To fix that please do the following.
Thank you very much, I've tried everything apart from the last course as the Normal.dtm file is not to be found. In User Templates there are two other folders only, namely Theme Colors and Theme Fonts. As you suggested I did update the software to Office 2011 14.3.7
I am still having the problem I fear.
Happy to hear it worked. Thank you very much for the positive rating. Remember us, when you need any assistance again. Your business is very valuable for us. You can ask a question directly to me by going to http://www.justanswer.com/computer/expert-jinsmn/ Now let me file this question as closed. Regards Jins