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James
James, Sr. Mac Support Expert
Category: Mac
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I have an older IMAC. When it turns on there is only an icon

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I have an older IMAC. When it turns on there is only an icon in the center of the screen that changes to a question mark and then the face. Is it dead?
Hi, my name is XXXXX XXXXX I appreciate the oppurtunity to assist you today.
I will do my best to answer your question!

It is not dead, but the hard drive seems to be malfunctioning or corrupt.
You can revive the computer by re-installing Mac OS from the CD. If the hard drive is damaged, you might have to replace it (this is not expensive) first.
Once this is done, the Mac can be revived by re-installing Mac OS again.

I hope this makes sense!


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
James and 3 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

Is there anyway I can get a Mac0S disk as I cannot find mine?


 

Certainly!

You can get it online for just a few bucks, here is the direct link to get it:

http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.

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