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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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I have a good many files in my documents that were transferred

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I have a good many files in my documents that were transferred to my iMac from my PC. However, some of them appear on the screen as black or dark grey and will not open. Is there a way I can open these files?
Hi,

What program created those files?

Thanks,

J.
Customer: replied 3 years ago.

probably Word

Thank you, XXXXX XXXXX
Did you install Office for Mac on the new iMac?

J.
Customer: replied 3 years ago.

yes, they installed it at the Apple Store

Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 3 years ago.

yes

Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 3 years ago.

what happened?

I am still waiting for you to join...

Let's try something else.

Please go to:

www.join.me

Click Start meeting, and then give me the Meeting ID so I can join you.

Thanks!
Customer: replied 3 years ago.

having a difficult time here, can't ou just call me?


 

I'm sorry, our system doesn't allow calls... I wish it did.

Can you tell me what happens when you try to double-click one of those documents to open it?
Customer: replied 3 years ago.

a small box opens with data in computerese

Ok - I understand.

Try this instead.

Open Word.
Click File-->Open, and point it to one of those files.

Does it open in Word?
Customer: replied 3 years ago.

no

Right-Click the file.
Click Get Info.
Expand the Open With box.
What does it say in Open With ?

Thanks,

J.
Customer: replied 3 years ago.

no such thing as right clicking on the mouse


the drop down box says it cannot open the binary file


but thje Apple people told me when I bought the computer that I could do this

I'd like to see this file please.

Go to www.wikisend.com

Click Browse, and select one of those files.
Upload the file, and once done, it will give you a file ID (number).

Give me the ID please so I can see the file.

Thanks!
Customer: replied 3 years ago.

no browsee option

Click this line:

www.wikisend.com

You will see a browse button on the top.

J.
Customer: replied 3 years ago.

nope

Let's try the remote session again.


Go to www.join.me

What do you see?
Customer: replied 3 years ago.

start meeting or join meeting

Click Start Meeting.

What happens?
Customer: replied 3 years ago.

you've been upgraded


options are "presenter swap" international conf call or annotation there is also a dro down box with a "join me"

Is there also a 6 or 9 digit number on the top, for the meeting?
Can I get it please?
Customer: replied 3 years ago.

yes a 9 digit #

Can you give me the number please?

Thanks!
Customer: replied 3 years ago.

841-159-545

remote help
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