Hello and thank you for contacting us, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.
Do you mind if we setup a remote control session so I can look around and see if I can find out the cause?
I was able to restore one of my mail accounts, and it pulled in the last day--so the last 2 years is MIA. I have 2 other email accounts that are also MIA
it is just downloading what was on the server from the last day
I'm sure the files are around here somewhere
go ahead and set up the remote session
Great - please go here and run the software that is downloaded: http://18.104.22.168:8040/?Session=37dd9d61-9cb5-46aa-975a-228bc1968e32
so I left MacKeeper open with what I deleted
I have the downloads folder open with what I pulled out of the trash
my mail and settings are all in there somewhere
like I didn't want to Delete Dragon dictate, I use that
now it's in downloads..eergh
Ok, mind if I take a look?
Looks like the vanella@* mailbox is not htere.
there should be aXXX@XXXXXX.XXX
I dont know what that vanella@ is
Ok, over 98000 unread emails - does that look normal
I get the award for the largest email file
if you can fix everything back before I tried to fix it I can pay you $200
to put all my files back
Dragon and all that
Haha, I've seen more. I work for a law firm... :)
this was a mess
this mac is really slow
so I got MacKeeper
which I don't know if that was the right thing
I have 3 email accounts
the marianne@ is most important, comcast 2nd most, and the MAV is is kind of but not as much
and there are all these plist files in MacKeeper
that is everything that is supposed to be restorable
I didnt close it since I did it
Ok, it might be difficult unless MacKeeper knows where they came from originally. I haven't personally used it but I would be happy to move what I can back for you.
and everything that was in the trash I put back in downloads
so between MacKeeper and the download folder that is everything
MacKeeper knows if you do it one at a time it seemed--or all like files
but when youselect all it doesnt like that
but if you select all the pb\ng files together it will put them back
Ah, yeah. That is odd. I would consider that a bug.
I won't be using that feature again
Ok, let me take a look
Give me a minute - I am being called away.
Very sorry for my delay. That took a lot longer than expected.
Ok, mind if I control again?
Im still connected.
There doesn't appear to be a way to see where the original file came from so I might have to guess for a few of them
Did you run this at 10:44 AM yesterday?
I wanted to mention, I changed email servers I think in July--so you will see vanellagroup.com POP email and then I moved to Ximbra
and the server changed, sameXXX@XXXXXX.XXX
if that helps
Though, those emails are for an account not even listed.
in the V2 folder.
so maybe they are on my server still? lemme check
Well, I see the emails, just not an account to put them under in the Mail data folder
can you make a new folder?
so much junk email
the MAV@ is almost all junk
Making a new folder won't really help if there is no associated account. Let me check something
Ok, I found the account and merged the two together. The rest of the files in there appear to either be legit downloads and attachments which there would be no way to know where they belong.
it looks like I can just put the images in my photo folder
and the rest are hopefully not important
Yeah, if that is where they possible came from
how can I free up space on my startup disk?
that is what I keep the message for and what started this whole thing
Well, might want to throw them somewhere just in case. If you know the name of the file (should be in the email), you can just look in that folder.
this laptop runs like a dog sometimes
needs more memory or a new one or something
I already checked this earlier. Your startup drive has 25 GB available which is plenty. You can possibly free up some more using a program called OnyX - it also optimizes the system which will speed it up.
I partitioned off some for Parallels
If the system is slow, you may just need memory. I can check that for you, if you wish. Memory is different than hard drive.
it is always telling me it is full, even today it saud that
okay if you can that would be great
it wont run stuff because it says my startup sick is full
and it just dogs when it is loading pages and stuff
You currently have 4GB of ram (memory). I would suggest 8GB, especially since you run a VM on the same system.
I opened a tab that will provide you with 8GB
how do I install it?
Other than that, your hard drive has 25 GB available.
do I have to take it somewhere
On that same page, there is an install video on the left if you want to do it yourself or you can take it to a electronics store like Best Buy or local computer repair store and have them do it for you.
Have I completed everything you needed today?
let me ask, to free up memory should I close more things
Yes, running applications use up memory. As you close them, the memory will become available. If you open the Activity Monitor, you can see what programs are using what memory. I see a VM running that is using 1GB of ram so there is 1/4 of your ram. The system itself probably uses anywhere between 512MB-1GB. There could be 1/2 your ram so far.
OMG now it isnt charging
Getting 8GB will give you more flexibility and allow you to keep more things running without having to worry about slowing down.
Oh geez. Is the light on the charger on? Try unplugging and re-plugging
ok i have had a lot of prblems with that in the past, on 3rd cordf
i need a new MBP I htink
If you wrap up the cord a lot, that can be the cause.
does this seem like a good machine to you still?
Yeah, that one is a little over 3 years old. Computers generally last 3-5 years.
I signed up for monthly support, can I favorite you as a tecth?
I have had this since 2008 I think or 2009
Yes, of course. The VM is slowing it down a little bit but overall it's good. It has the old gen processors. The new MacBooks have the Core i processors which you could seriously benefit from if you use VMs a lot.
I upgraded the OS but not memory
It's a Mid-2010 model
ok--can you find my vanellagroup.com sent mail please?
I see comcast, the mav@ but not the marianne@
I don't see a Sent Messages.mbox in the downloads folder and the undelete doesn't show any mbox files either
I know I didn't perm delete anything, is there another place to look?
did it merge wiht the other ones for some reason?
can I search the whole machine for it?
Merge, likely not because mboxes are files, not folders. Mac OS just allows you to see inside them
And the only emails I saw were already in mbox files
is there a way to search on everything for an mbox folderor could it be inside of something else?
those were the only important ones I had is why
I try not to send a lot of business mail on this system but that is the acct I sent them from
You can try searching but no guarantees. Just use the search in the very top right of your screen and search for "Sent Messages.mbox"
or .mbox if you want all
where do I put it?
Hrm, that might not search your library.
Click Show All In Finder
no, no, it was the first result in that list
those are them
Oh ok, let me check
how did I do this?
Well, not sure because the Library folder is hidden. Haha
wow I sure could have used your help when I moved my iTunes folder
how can I find you again to help with this?
Glad to help though. I know what it is like when you lose data.
Ihave an account
I have a backup on my production system but not here
You can bookmark my profile. You can get to it by clicking my name in the bottom left of this window
There is a question box on my profile that will request me
okay will do
well I appreciate very much your help
have a great rest of the day
No problem at all. Glad to help. You have a great day as well. Please be sure to rate in the lower right corner before closing so that we can finish this session. You may provide a tip, if you feel I deserve one, after you have rated the question. Thank you in advance for any tips!
am I okay to close MacKeeper right now?
I will close the remote session now.
Yes, you may