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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 2352
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have updated my ipad5 to io7. I entered the 4 digit entry

Resolved Question:

I have updated my ipad5 to io7. I entered the 4 digit entry code. When I try to access the ipad it does not recognize the code. Is there some way to reset the entry code?
Submitted: 1 year ago.
Category: Mac
Expert:  Kamil Anwar replied 1 year ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.

Kamil Anwar :

Can you tell me if your iPad was previously backed up on this computer?

Customer:

it was not

Kamil Anwar :

Unfortunately, since it has been locked you will need to restore the iPad from recovery mad which will erase all data off the iPad.

Kamil Anwar :

mode*

Customer:

That will be ok

Kamil Anwar :

Do you have iTunes on this computer?

Customer:

yes

Kamil Anwar :

Give me 2 to 3 minutes to write down instructions

Customer:

OK

Kamil Anwar :

I will write down each step 1 by 1 so you can confirm me as you perform those steps.

Kamil Anwar :

Step 1: Connect your USB cable to your computer but not to the iPad.

Customer:

ok

Kamil Anwar :

Step 2: Turn off the iPad: Press and hold the Sleep/Wake (the button on the top right) button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

Customer:

done

Kamil Anwar :

Step 2: Turn off the iPad: Press and hold the Sleep/Wake (the button on the top right) button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

Kamil Anwar :

Customer:

done

Kamil Anwar :

Is it now turned off?

Customer:

done

Customer:

yes

Kamil Anwar :

Please keep the iTunes open on your computer.

Kamil Anwar :

Step 3: While pressing and holding the Home button down, connect the USB cable to the iPad. The device should turn on.

Kamil Anwar :

Step 4: 4. Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:

Kamil Anwar :

Step 5: iTunes should open and display the following message:

Kamil Anwar :

You will then see an option on iTunes to restore the iPad. Please click on the Restore button to continue with the restoration process.

Kamil Anwar :

Customer:

I have to update my version of itunes

Kamil Anwar :

Please update it. Should not take long, i will wait here.

Customer:

ok

Customer:

Sorry its taking so long

Kamil Anwar :

That's not a problem. I'll be here as long as it takes :)

Customer:

ITunes in now updated

Kamil Anwar :

Great. Please proceed with the instructions again so you can enter into the recovery mode so you can continue with the restore.

Kamil Anwar :

If you need help at any stage or would like to start over, please feel free to let me know.

Customer:

In restore process now

Kamil Anwar :

Great.

Kamil Anwar :

Once it has restored it self, you will get an option to set a pass code again which you can skip.

Customer:

its taking awhile. my internet connection is not very fast.

Kamil Anwar :

That's not a problem. I'll be here for the next 10-15 hours.

Customer:

What do I do after the update?

Kamil Anwar :

What is it showing on the iPad?

Customer:

The ITunes logo and a graphic of the USB plug.

Kamil Anwar :

And on the iTunes?

Customer:

It is showing a progress bar for the update process.

Kamil Anwar :

Did you click on the Restore iPad on iTunes?

Customer:

Yes

Kamil Anwar :

Okay. We have to wait then for it to finish.

Customer:

This is taking quit a while. Is this normal?

Kamil Anwar :

Yes. It is normal, what is the status on iTunes is it still updating?

Customer:

Yes. The progress bar shows about 25% complete.

Kamil Anwar :

I assume it's progressing slowly.

Customer:

You could say that.

Kamil Anwar :

No problem, that's fine we can then wait.

Customer:

The ipad went into sleep mode. Is that OK?

Kamil Anwar :

What does it show on the screen?

Kamil Anwar :

Also at what % is it on itunes?

Customer:

About 30%

Kamil Anwar :

No worries. Let's wait.

Customer:

Its at about 50% now

Kamil Anwar :

No worries. I am still here

Kamil Anwar :

Thanks for the update.

Kamil Anwar :

What % is it at now?

Customer:

Sorry I had to answer the phone. There' about 25% to go.

Kamil Anwar :

Great. No worries.

Customer:

About 5 min to go

Kamil Anwar :

Great.

Customer:

It is done downloading it is now processing the file

Kamil Anwar :

What is it showing on the iPad?

Customer:

Nothing yet

Kamil Anwar :

Lets wait.

Customer:

The progress bar is now gone

Kamil Anwar :

Does it a CD and a wire on iPad?

Kamil Anwar :

Customer:

Are you asking if the Ipad is connected to the computer?

Kamil Anwar :

I am assuming it already is.

Kamil Anwar :

I want to know what is it showing on the iPad screen?

Customer:

It is and the screen is blank. Do you want me to turn it on?

Kamil Anwar :

Please disconnect the cable from iPad and let it stay connected to the computer. Then hold the home button on the ipad down and while hoding it, connect the usb cable to the iPad again. This should automatically turn the device on. Do not release the home button. Continue holding it until you see a wire and an itunes logo on the ipad. When you see this, release the home button. iTunes should then show a pop up which will say that "iTunes has detected an iPhone/iPad in recovery mode. You must restore this iPhone/iPad before it can be used with iTunes". Click on the OK button and then on the iTunes window click on Restore iPad.

Customer:

I am trying to do this but it keeps turning siri on

Kamil Anwar :

Siri is turned on when the iPad is on, we need to start from it being off.

Kamil Anwar :

Can hold the sleep/wake button to turn it off and then start.

Customer:

ok now the logo and plug graphic is there

Kamil Anwar :

Good. From this stage, please follow the instructions exactly as i typed above.

Customer:

OK

Customer:

Hope this process is quicker than downloading the update

Kamil Anwar :

It should be update is done once only and now it seems to be fully updated.

Customer:

An Apple logo and a progress bar just appeared on the Ipad.

Kamil Anwar :

It seems to be restoring now. Let's wait for it to finish. Should be quicker then the update.

Customer:

Ok! The ipad just went into setup mode.

Kamil Anwar :

It has now been restored.

Kamil Anwar :

Please proceed with the on-screen setup and skip the pass code settings.

Customer:

Sorry it taking so long but I have to find the WEP key for the internet connection

Kamil Anwar :

That's fine. Which operating system are you using?

Customer:

Windows 7

Kamil Anwar :

Is this computer connected to the wireless network?

Customer:

yes

Kamil Anwar :

Can you click on the wireless signals shown at the bottom right.

Kamil Anwar :

It would open the wireless networks and will have one that will say Connected.

Kamil Anwar :

If you right click on and select properties, it will open a small window.

Kamil Anwar :

On this window, chose the Security Tab from top and click on Show Characters to view the wireless key.

Customer:

The Ipad is asking if I want to set it up as a new ipad or restore from the cloud or iTunes. Which should I choose?

Kamil Anwar :

If you had any backup done earlier then restoring it from backup would restore it to the previous state.

Kamil Anwar :

If there was no backup, then skip this option.

Kamil Anwar :

Set it up as new ipad

Customer:

OK its done.

Kamil Anwar :

Great.

Kamil Anwar :

Has it started now?

Customer:

Sorry this took so long

Kamil Anwar :

That's fine - I am happy to assist.

Customer:

Thank You. Are we done?

Kamil Anwar :

Yes, if you do not have any other related question.

Kamil Anwar :

You can rate my answer by clicking on the smiley icon to close this question.

Customer:

Thank you very much. You were quite helpful.

Kamil Anwar :

You're welcome and i am very happy that we resolved it. :)

Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 2352
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and other Mac Specialists are ready to help you

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Kamil Anwar
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IT Consultant / Systems Engineer
183 Satisfied Customers
8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.