Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.
Can you tell me if your iPad was previously backed up on this computer?
it was not
Unfortunately, since it has been locked you will need to restore the iPad from recovery mad which will erase all data off the iPad.
That will be ok
Do you have iTunes on this computer?
Give me 2 to 3 minutes to write down instructions
I will write down each step 1 by 1 so you can confirm me as you perform those steps.
Step 1: Connect your USB cable to your computer but not to the iPad.
Step 2: Turn off the iPad: Press and hold the Sleep/Wake (the button on the top right) button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
Is it now turned off?
Please keep the iTunes open on your computer.
Step 3: While pressing and holding the Home button down, connect the USB cable to the iPad. The device should turn on.
Step 4: 4. Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
Step 5: iTunes should open and display the following message:
You will then see an option on iTunes to restore the iPad. Please click on the Restore button to continue with the restoration process.
I have to update my version of itunes
Please update it. Should not take long, i will wait here.
Sorry its taking so long
That's not a problem. I'll be here as long as it takes :)
ITunes in now updated
Great. Please proceed with the instructions again so you can enter into the recovery mode so you can continue with the restore.
If you need help at any stage or would like to start over, please feel free to let me know.
In restore process now
Once it has restored it self, you will get an option to set a pass code again which you can skip.
its taking awhile. my internet connection is not very fast.
That's not a problem. I'll be here for the next 10-15 hours.
What do I do after the update?
What is it showing on the iPad?
The ITunes logo and a graphic of the USB plug.
And on the iTunes?
It is showing a progress bar for the update process.
Did you click on the Restore iPad on iTunes?
Okay. We have to wait then for it to finish.
This is taking quit a while. Is this normal?
Yes. It is normal, what is the status on iTunes is it still updating?
Yes. The progress bar shows about 25% complete.
I assume it's progressing slowly.
You could say that.
No problem, that's fine we can then wait.
The ipad went into sleep mode. Is that OK?
What does it show on the screen?
Also at what % is it on itunes?
No worries. Let's wait.
Its at about 50% now
No worries. I am still here
Thanks for the update.
What % is it at now?
Sorry I had to answer the phone. There' about 25% to go.
Great. No worries.
About 5 min to go
It is done downloading it is now processing the file
The progress bar is now gone
Does it a CD and a wire on iPad?
Are you asking if the Ipad is connected to the computer?
I am assuming it already is.
I want to know what is it showing on the iPad screen?
It is and the screen is blank. Do you want me to turn it on?
Please disconnect the cable from iPad and let it stay connected to the computer. Then hold the home button on the ipad down and while hoding it, connect the usb cable to the iPad again. This should automatically turn the device on. Do not release the home button. Continue holding it until you see a wire and an itunes logo on the ipad. When you see this, release the home button. iTunes should then show a pop up which will say that "iTunes has detected an iPhone/iPad in recovery mode. You must restore this iPhone/iPad before it can be used with iTunes". Click on the OK button and then on the iTunes window click on Restore iPad.
I am trying to do this but it keeps turning siri on
Siri is turned on when the iPad is on, we need to start from it being off.
Can hold the sleep/wake button to turn it off and then start.
ok now the logo and plug graphic is there
Good. From this stage, please follow the instructions exactly as i typed above.
Hope this process is quicker than downloading the update
It should be update is done once only and now it seems to be fully updated.
An Apple logo and a progress bar just appeared on the Ipad.
It seems to be restoring now. Let's wait for it to finish. Should be quicker then the update.
Ok! The ipad just went into setup mode.
It has now been restored.
Please proceed with the on-screen setup and skip the pass code settings.
Sorry it taking so long but I have to find the WEP key for the internet connection
That's fine. Which operating system are you using?
Is this computer connected to the wireless network?
Can you click on the wireless signals shown at the bottom right.
It would open the wireless networks and will have one that will say Connected.
If you right click on and select properties, it will open a small window.
On this window, chose the Security Tab from top and click on Show Characters to view the wireless key.
The Ipad is asking if I want to set it up as a new ipad or restore from the cloud or iTunes. Which should I choose?
If you had any backup done earlier then restoring it from backup would restore it to the previous state.
If there was no backup, then skip this option.
Set it up as new ipad
OK its done.
Has it started now?
Sorry this took so long
That's fine - I am happy to assist.
Thank You. Are we done?
Yes, if you do not have any other related question.
You can rate my answer by clicking on the smiley icon to close this question.
Thank you very much. You were quite helpful.
You're welcome and i am very happy that we resolved it. :)