Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.
I am very sorry to hear about the issue.
This update has not been completed successfully, which is why the iPad is telling you to connect it to the iTunes.
Do you have iTunes currently installed on any of your computers?
Yes, I have iTunes installed on my MacPro but have been reluctant to connect my husband's iPad to it in case I then have a similar problem.
Can you tell me if you ever took a backup of this iPad to either the MacPro in discussion or any other computer?
Not that I am aware.....
Have now connected iPad to the power outlet but it still hasn't gone past the screen with the iTunes/connection cord message.
My husband tells me it happened during the update last night.
Have followed all the steps and used iTunes to restore the device but iPad still showing the USB cord pointing to the iTunes symbol? (Still connected up from laptop to iTunes)
I may be getting somewhere at last! I think I have backed up the iPad to my computer and now the iPad has opened with the greeting "Hello" and asking me to set it up with info such as "Language", "Country" and now choosing a Wi-Fi network. The Password XXXXX be a problem as my husband cannot recall it!!? I will persevere if you think I am on the right track and see what I can do.
Thanks for getting me this far - can you standby a little longer in case something else pops up that I find to be a problem.
(We are experiencing very bad weather here in Perth, Western Australia tonight and may lose power which will further add to my frustration!)
All set up but of course none of his contacts, photos, etc. etc. How can I retrieve without starting all over again?
Can I disconnect iPad from computer now?
Doubt he would have backed up to iCloud but before I began restoring device through iTunes, the question was asked if I wished to back up to this computer (MacPro) and I answered "yes". Any chance I may be able to retrieve?
Thank you so much for your assistance tonight. I haven't completely solved my problem but after four hours working on it and the lateness of the hour (midnight), I'm going to just call in quits. My husband can take his iPad into the Apple Store sometime and get them to work it out - after all, it was Apple's download that caused the problem in the first place.
I was very satisfied with your help.