Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.Lets first check your sounds settings. Click on general and choose sound. You will see a volume bar. Is it all the dial way to the right?
I will check
Okay I will stand by
If i click on Settings and then choose the General tab there is no Sounds tab. However, if I click on Settings there IS a Sounds option. Is that what you mean?
Im sorry. Yes
right underneath general
OK. Vibrate on Ring and Vibrate on Silent are ON. The Ringer and Alerts slider is all the way to the right. The sounds is still VERY low.
Is the volume low system wide or when you get a call or text?
Lets try a reset first. Press and hold both the sleep and home button at the same time for 30 sec or until the apple logo appears. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPhone
Done. I'm waiting for it to reboot.
When it boots back up, try playing music or anything with sound
If for your volume is still low, the next step is to reset your settings. This will not erase any of your data
That fixed it. Thanks. Why didn't I think of that :-)
You are very welcome! Thank you for your patience