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Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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HI yesterday it did, today it doesnt ! my I tunes wont

This answer was rated:

HI yesterday it did, today it doesn't !

my I tunes wont open
MAC OS X 10.6.8

I click on it, it bounces once and then nothing..... ?

Michelle :

Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.

Before we troubleshoot your issue, a new itunes update was recently released. Lets see if you have updates available. To check, click on the apple logo in the upper left corner and choose Software updates. Which updates are available?

Customer:

11.0

Michelle :

Okay, go ahead and install the update. When it is complete attempt to launch iTunes again

Customer:

ok its opened, was there a known bug with the old software?

Michelle :

Apple just released ios7 for the iphone which now includes iTunes radio (super useful) its like Pandora but without the constant ad interruptions

Michelle :

There are also overall stability performance fixes

Customer:

yeh downloaded it yesterday

Customer:

ok thanks :-)

Michelle :

I love my iphone again. Its likeI have a new phone :)

Michelle :

You are very welcome.


I hope I’ve provided the resolution you were seeking. If you are happy with my service, please feel free to provide a rating to end our chat. Have a fantastic rest of your day

Michelle and 4 other Mac Specialists are ready to help you