Didn't work. I meant to say 4s not 5s.
Let me close a few programs and them you can. Which service do you use?
I asked several questions with no response. I waited for you to respond once I figured out how to load for you to remote in and heard nothing. I didn't have time to wait indefinitely. It was interesting you immediately responded once I provided my feedback....I took screen shots of my several questions that went unanswered.
I had the session open and kept waiting and waiting.... I kept the IM/dialog box open that we were using for our conversation letting you know I was waiting. Sorry if you didn't see it for some reason, that would be the screenshots I'm referring to. I heard nothing until I closed the session and provided my feedback of the service. I do not need help anymore I went to the Apple Store and they provided the help I needed on both of my computers.